JoyHawkins

Administrator
Administrator
LocalU Faculty
Joined
Jul 18, 2012
Messages
3,705
I just wanted to give you a heads up that currently no reviews can be posted or responded to on Google. We're waiting for messaging from Google regarding this to see how long this will be in effect. In the meantime, I would suggest not asking people to leave reviews until it starts working again. We'll let you know when we hear back.



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Greg Gifford

1
LocalU Faculty
Joined
Feb 6, 2013
Messages
42
while I get it - it's likely that there will be tons of negative reviews for businesses that aren't true indicators of that business in normal times - it sucks they're stopping Q&A - there's a TON of value in letting business owners seed questions about how they're handling things and if they're still open or not... so kinda disappointing that they pulled that too
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
411
Google is completely overreacting. They appear to be in full lockdown mode, temporarily closed for business and not stopping reviews and removing Q&A. I am not sure what’s driving their decisions. I’d love to know.
 

George Jones

Member
Joined
Jan 7, 2020
Messages
3
So the Q&A doesn't even appear in the Knowledge Panel anymore, either on mobile or desktop. However, Posts are still relatively quick to go live. They can be a great way for businesses to communicate their Covid -19 response to their communities.
I wanted to share some generic posts "shells" that I have designed for my clients. All you have to do is add your logo to them. I hope they can help local businesses during this challenging time.

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Ann Schmitter

Member
Joined
Oct 20, 2015
Messages
5
Just had my first post rejected...one I have used many times before. It's for a mortgage company, so not sure if it's rejecting due to the Covid crisis or what. Posted on 8 other clients pages for clients just fine, this is only one rejected.
 

TrailBlazerWA

Member
Joined
Jan 6, 2020
Messages
1
Any info on if the reviews that are being posted now will eventually show up after the GMB team is back to work? Or are the reviews lost forever?

I see that if I post a review somewhere it shows up under my own account that I posted it, however it's not visible to the business or the public.
 

NickB-Tampa

Member
Joined
Mar 18, 2020
Messages
5
Google is completely overreacting. They appear to be in full lockdown mode, temporarily closed for business and not stopping reviews and removing Q&A. I am not sure what’s driving their decisions. I’d love to know.
They are short-staffed due to safety measures the company has taken.
 

ianscott

Member
Joined
Mar 27, 2019
Messages
25
It seems that Google is now allowing reviews on GMB listings, however, at least some are not being published right away.
 
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keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
411
Google never stopped the collection of reviews. They just stopped publishing them on March 20th. Google has now allowed some categories to have new reviews published.
 

ianscott

Member
Joined
Mar 27, 2019
Messages
25
That's interesting - I definitely saw GMB Listings previously where the "Leave A Review" link had disappeared completely.
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
411
These are different things. Google didn’t remove the “write a review” feature for any businesses. Honestly, I wish they had. I would have made it much easier to answer one question on the GMB forum. The only time Google removes the “write a review” feature is when they see cases of abuse. I wrote about it here.
 

Nikki Stine

Member
Joined
Sep 16, 2018
Messages
57
Google never stopped the collection of reviews. They just stopped publishing them on March 20th. Google has now allowed some categories to have new reviews published.
Does anybody want to share what categories they are now seeing new reviews? I tested a grocery store, and I see two new reviews in the last 3 days. The most recent review before that is from 4 weeks ago.
 

ianscott

Member
Joined
Mar 27, 2019
Messages
25
Does anybody want to share what categories they are now seeing new reviews? I tested a grocery store, and I see two new reviews in the last 3 days. The most recent review before that is from 4 weeks ago.
I left a review for Whitespark - it hasn't shown up yet.
 

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