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My client, a paint retailer, recently purchased another paint business. I added the new location via "add a business" from my GBP dashboard. I was able to claim and verify using the phone method. So far so good. I went in and made updates to the website and business title to reflect the new brand. It shows under review. Check back in a few hours, it has reverted back showing the new title crossed out.

No matter how many times in the last two weeks I have attempted to update the new title, it has not been published. You can see in the attached screenshot the name is correct, but gets crossed off. It should display as JC Licht Benjamin Moore Paint & Decor Store Forest Park, not the old name Paulson's Paint. Search results still show the old name Paulson's paint.

I opened a case with Google support today, and awaiting a response.

Has anyone else had a similar issue, or have any suggestions?

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