barbmcgrath
Member
- Joined
- Jul 3, 2020
- Messages
- 31
- Reaction score
- 5
This is follow-up to the question in the Facebook group here:
I'll see if I can provide more context to the situation.
Our client has/had a GBP. He and his service provider had access.
-the service provider disappeared
-his (the client's) email address was hacked and he lost access
-the address on the listing is/was hidden
We tried to claim the listing but with the address hidden, the "claim" process kicks us out to the "create a new listing" process.
We created a new listing and shared it with the client.
We requested Google allow us to claim the old listing and/or merge the listings to save the reviews.
Google replied letting us know that some listings cannot be claimed. That's it.
"Not all profiles can be claimed. We regret any inconvenience."
I replied and explained the above. They did not respond.
I replied again. No response.
Thoughts anyone? Done this a million times with little bumps along the way but this time it is really bumpity!![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
I'll see if I can provide more context to the situation.
Our client has/had a GBP. He and his service provider had access.
-the service provider disappeared
-his (the client's) email address was hacked and he lost access
-the address on the listing is/was hidden
We tried to claim the listing but with the address hidden, the "claim" process kicks us out to the "create a new listing" process.
We created a new listing and shared it with the client.
We requested Google allow us to claim the old listing and/or merge the listings to save the reviews.
Google replied letting us know that some listings cannot be claimed. That's it.
"Not all profiles can be claimed. We regret any inconvenience."
I replied and explained the above. They did not respond.
I replied again. No response.
Thoughts anyone? Done this a million times with little bumps along the way but this time it is really bumpity!