Chaddow

Member
Joined
Sep 5, 2016
Messages
107
Hello Everyone

I am having an issue with some locations for one of my clients

The client is a chain of hotels and they are all verified.

However the locations that are purely business hotels are emailing me asking why there Amenities are coming up with "good for kids"

I have removed this for all relevant hotels as I have verified them however this amenitie/ attribute keeps getting added back in by user edits and keeps getting flagged back to me after I have fixed it

Do I just have to keep contacting support until the penny drops with one of them or would it be worth reaching out on twitter to get this attribute completely removed?

Your help and advice is very much appreciated
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,904
Hello Everyone

I am having an issue with some locations for one of my clients

The client is a chain of hotels and they are all verified.

However the locations that are purely business hotels are emailing me asking why there Amenities are coming up with "good for kids"

I have removed this for all relevant hotels as I have verified them however this amenitie/ attribute keeps getting added back in by user edits and keeps getting flagged back to me after I have fixed it

Do I just have to keep contacting support until the penny drops with one of them or would it be worth reaching out on twitter to get this attribute completely removed?

Your help and advice is very much appreciated
Great question. Interested to hear someone's take.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
333
I think this might be happening because of repeated user feedback. Google prompts people to answer "quick questions" about businesses when their mobile device is nearby. I get it all the time on my phone, and "Is this place good for kids" or "Is this place good for Families" comes up quite a bit for a variety of businesses - even bars.

It's frustrating for sure. I'd be interested to see if there is any other way to combat this than contacting support too.
 

charkins

Member
Joined
Jun 20, 2013
Messages
11
Do I just have to keep contacting support until the penny drops with one of them or would it be worth reaching out on twitter to get this attribute completely removed?
Yes. You need to either:
  • Keep contacting Google support each time
  • Keep updating the GMB amenities data from the GMB management interface each time
  • Use bulk upload feature to upload/overwrite user-suggested data with your data on a regular basis (once/week or month)
  • Write up an API interface to overwrite the official data into the GMB listings. (API updates you can set to run daily)
  • Use a paid service which does the above for you
I currently do a combination of the above but am moving to an automated update process. For those amenities not driven by an element you can edit in the GMB interface, you'll need to continually open support tickets. That's the joy of using crowdsourcing!
 

KevinJr

Member
Joined
Sep 25, 2018
Messages
10
Check your primary category against one that does not have the good for kids.
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
107
Hello Everyone

I think this might be happening because of repeated user feedback. Google prompts people to answer "quick questions" about businesses when their mobile device is nearby. I get it all the time on my phone, and "Is this place good for kids" or "Is this place good for Families" comes up quite a bit for a variety of businesses - even bars.
I have now been told by support that the quick questions and/or map notifications do not influence the GMB dashbord I find this hard to believe
 

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