How to specify hours for a SAB w/24x7 service

[Kristen]

Hello,

Based on my understanding of a service area business who doesn't service customers at their location, with 24x7 service, we can specify hours on GMB as 24/7, correct?

Their staff answers the phone from 7am-7pm and after that, a call service answers the phone. Is this the correct way to go about hours on their listing?

Thanks in advance for your help.

Kristen

 

[Colan Nielsen]

Kristen, my understanding is that in order to set your hours to 24/7 you need to be available to meet in-person with the customers.

Is that the case here?

 

[Kristen]

Hi Colan,

Thanks for your reply. This is a heating and cooling company who offers emergency service, so if a customer had an emergency outside of the 7-7 hours, then yes they would meet them in-person at their home.

Kristen

 

[Colan Nielsen]

Then you should be good to go with 24/7 hours.

 

[Greg Schueler]

I have had that question come up in several categories too.

I have a place that has an office, where people do come in to regularly, from 9am - 5pm, but they take emergency calls 24/7 and can service the people at their homes. I am hesitant to list the hours as 24/7 in case people show up in person after 5pm.

For a complete SAB, 24/7 seems to work well.

 

[Kristen]

Great, thank you!