‘Online Service Hours’ for online store vs brick and mortar hours?

[Nikki Stine]

In light of the recent ranking emphasis on open hours, a client asked me if they can list separate hours for their online store (open 24/7) vs their brick and mortar store?

Their main, operational hours would stay the same. But do the separate hours allowed for ‘Online Service Hours’ make sense for an online store?

I’m not looking to game the system, but just thought I’d ask for thoughts here.

 

[Colan Nielsen]

Their main, operational hours would stay the same. But do the separate hours allowed for ‘Online Service Hours’ make sense for an online store?

I think that is an example of what the "onsite service hours" are designed for. Just make sure someone will answer the phone during those hours as well.

 

[Nikki Stine]

I think that is an example of what the "onsite service hours" are designed for. Just make sure someone will answer the phone during those hours as well.

Thank you, but I'm unsure what you mean by 'onsite service hours.' Is that a 'more hours' classification for certain categories?

I've attached a screenshot of the 'more hours' options I see for this client. It's the online service hours I'm curious about. Are you thinking they should also be able to answer the phone during the 'online service hours?'

 

[JS Girard]

I always assumed that "online hours" were for services such as therapists that may offer remote appointment in addition to regular in-person ones. A purely online business (e.g. an e-commerce business) is not supposed to be on Google Maps. Google specifically states that "
Brands, organizations, artists, and other online-only businesses" are ineligible for GBPs

 

[Nikki Stine]

A purely online business (e.g. an e-commerce business) is not supposed to be on Google Maps.

The client in question is a Gun Store and Indoor Shooting Range, but also has an online store.

 

[sixthcitysarah]

I've been wondering this as well! Would be curious if anyone has tested it and seen any impact because we have a few clients (i.e. a candle store that is both physical and sells online) that it could make sense for...

 

[Colan Nielsen]

Thank you, but I'm unsure what you mean by 'onsite service hours.' Is that a 'more hours' classification for certain categories?

Hi Nikki, sorry I meant "online service hours"

 

[Nikki Stine]

Hi Nikki, sorry I meant "online service hours"

Gotcha. Thank you!