I need help removing the fake review.

[Nirmal]

Hello Everyone,

I need your help to remove the review from the client's GBP.

https://share.google/nb1hUCbFvEd4eKYqg

https://share.google/NKtTu3hRX43AFCNja

https://share.google/2rE34CvETIxtD014r

https://share.google/0327u5inGf5Yf5gDB

https://share.google/TkINGqVo12Yc4qgWU


Please report as much as possible.

Thanks in advance.

 

[Glass]

These reviews are very old, what makes them fake?

 

[Nirmal]

These reviews are very old, what makes them fake?

client want to remove that

 

[keyserholiday]

A. Having multiple people flag reviews doesn't work.
B. You need to use this tool: https://support.google.com/business/workflow/9945796?authuser=1
C. These reviews are old. Consumers discount reviews older than three months. Nobody is going to look at reviews older than three years.
D. Why are you or your client not responding to or addressing the complaints in the reviews?

 

[fisicx]

Some of those reviews have even been responded to by the owner - which gives them legitimacy.

 

[keyserholiday]

Some of those reviews have even been responded to by the owner - which gives them legitimacy.

Sorry, but this is a myth and has zero factual basis. I have removed countless reviews that were replied to. Google doesn’t take into account if a review was replied to or not when they determine if it violates the TOS. These reviews don’t appear to violate the TOS. That’s why they are not being removed.

 

[Glass]

Sorry, but this is a myth and has zero factual basis. I have removed countless reviews that were replied to. Google doesn’t take into account if a review was replied to or not when they determine if it violates the TOS. These reviews don’t appear to violate the TOS. That’s why they are not being removed.

I think he means legitimacy to the potential customers reading them. If the owner replies to the reviews explaining why the negative issue happened, it’s symbolizing that the review is legitimate and not fake.

 

[Glass]

client want to remove that

I think all businesses would like to have their negative reviews removed. But then there would be no purpose to the review system if that was possible. You said that they were fake reviews.

 

[keyserholiday]

I think he means legitimacy to the potential customers reading them. If the owner replies to the reviews explaining why the negative issue happened, it’s symbolizing that the review is legitimate and not fake.

I'll let @fisicx clarify what they meant. Reply to a review doesn't give it legitimacy.

 

[fisicx]

I'll let @fisicx clarify what they meant. Reply to a review doesn't give it legitimacy.

I meant the reply from the owner is worded to suggest the review isn't fake. They suggested the customer return so ther could sort out the problem.

 

[keyserholiday]

I meant the reply from the owner is worded to suggest the review isn't fake. They suggested the customer return so ther could sort out the problem.

It's an appropriate response. The point of reply is to A. move the conversation online, B. show that you are willing to resolve the issue at hand. Too many businesses use the "we have no record of you as a customer..." I get so tired of seeing that reply copied and pasted on each negative review. It's not authentic and doesn't demonstrate that the business cares at all.

 

[ToddSh]

I think the reviews are very old and there will be difficulties if they are true. I would leave them; customers should see negative reviews too, including for the sake of trust.