rhowe

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Hi everyone,

I work for a furniture company and we have a physical office building with a showroom. While we have a showroom, it is not meant to be a customer facing one: we only have a select amount of pieces in it and use it a lot for work collaboration and photoshoots. But, if a customer wants to look, we usually don't turn them down, they just wont see much.

My question is, we've created several "pop up" style ecommerce sites (that are separate business entities) that cater to different customer niches. Does it violate GMB guidelines? Technically we have a physical location albeit limited to what's called "customer facing". From what I'm reading in the guidelines it seems like it could be on the border or not allowed. In that case, our main business/office would be violating that as well.

Thanks for your help.
 

rhowe

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Thanks for the reply, Joy. I was hoping that wasn't the case because they are brand new businesses that hardly have any information online about them. Back to the drawing board!
 

Ryanl

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@JoyHawkins along these same lines I opened a garage door storefront with an e-commerce component but everything is local. No shipping. My GMB got suspended. It's a local business but we allow people to buy online and pick up or have it delivered. Very much like HomeDepot etc but when I requested a review they denied it.

Thoughts?
 

Ryanl

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Hey Ryan,

I'd suggest sending Google a video of your location showing the storefront.

I requested a review again after being denied addressing the storefront issue but I didn't see anywhere to add a video. I did make the video though.
 
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