Issues with GMB Reviews pub/sub notices

[Henry LocalClarity]

Just a notice to anyone using a GMB pub/sub for real-time review notifications. Starting on December 5th and continuing, we are seeing a 90-95% drop in the number of real-time review notifications provided via. We are seeing this across accounts in different industries and different locations. The overnight API is working, the issue is exclusive to the real-time pub/sub notices.

 

[BenFisher]

#NeverTrustedPubSub

 

[Henry LocalClarity]

Ben,

That's why we specifically track both pub/sub and the full review API. This lets us know if we have specific accounts or locations that might have a pub/sub "challenge". Normally, we see about a 5%-10% overall miss rate on pub/sub notices for reviews. Since December 5th, it's been 90-90%.

 

[BenFisher]

Oh yea I agree, we grab the full array from the endpoint and do our own QA from there. It is flabbergasting as to how unreliable the API can be at sometimes.

 

[shripadd]

Very true, we are also facing lots of issues with pub sub, not only with reviews, but also with, GMB Listing update, Q&A. Fetching array every time is becoming difficult as its increasing API use. Hope google will fix this at earliest.