More threads by Henry LocalClarity

Jan 3, 2018
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Just a notice to anyone using a GMB pub/sub for real-time review notifications. Starting on December 5th and continuing, we are seeing a 90-95% drop in the number of real-time review notifications provided via. We are seeing this across accounts in different industries and different locations. The overnight API is working, the issue is exclusive to the real-time pub/sub notices.

That's why we specifically track both pub/sub and the full review API. This lets us know if we have specific accounts or locations that might have a pub/sub "challenge". Normally, we see about a 5%-10% overall miss rate on pub/sub notices for reviews. Since December 5th, it's been 90-90%.
Oh yea I agree, we grab the full array from the endpoint and do our own QA from there. It is flabbergasting as to how unreliable the API can be at sometimes.
Very true, we are also facing lots of issues with pub sub, not only with reviews, but also with, GMB Listing update, Q&A. Fetching array every time is becoming difficult as its increasing API use. Hope google will fix this at earliest.

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