Hello.
I am having an issue with a few customers where their LSA aren’t showing up in the service area. I contact Google LSA team and they say everything is good and send me (screenshot) the LSA showing 10 cities over. I’ve searched on 5 different mobile devices and it’ll show on 1 out of the 5 in the main areas they service.
They also come back and say it’s because changes were made and give it 24-48 hours. We give it a week and no changes. It seems like we are getting the run around and not sure what to do at this point.
They also told it’s because the service location had overlapping city & zipcodes so we removed all the cities and did by zipcodes. That didn’t fix the issue either.
The ads does show with or without Google guaranteed. It’s like it’s not a business on LSA.
Budget isn’t an issue as we have it set to $4000 a week. They are barely getting 4 calls a week now.
1 page has over 250 reviews with a 4.9 rating. I don’t think it’s a review issue either. This specific page has been up for 3 years now and just recently has it been giving issues.
Does anyone have some thoughts of what this may be? Can someone provide a contact to reach out to a higher up regarding this?
I am having an issue with a few customers where their LSA aren’t showing up in the service area. I contact Google LSA team and they say everything is good and send me (screenshot) the LSA showing 10 cities over. I’ve searched on 5 different mobile devices and it’ll show on 1 out of the 5 in the main areas they service.
They also come back and say it’s because changes were made and give it 24-48 hours. We give it a week and no changes. It seems like we are getting the run around and not sure what to do at this point.
They also told it’s because the service location had overlapping city & zipcodes so we removed all the cities and did by zipcodes. That didn’t fix the issue either.
The ads does show with or without Google guaranteed. It’s like it’s not a business on LSA.
Budget isn’t an issue as we have it set to $4000 a week. They are barely getting 4 calls a week now.
1 page has over 250 reviews with a 4.9 rating. I don’t think it’s a review issue either. This specific page has been up for 3 years now and just recently has it been giving issues.
Does anyone have some thoughts of what this may be? Can someone provide a contact to reach out to a higher up regarding this?