Missing Reviews

[rayrober]

<div class="bbWrapper">Is anyone else experiencing a problem with missing ( non published) reviews? We a large UK franchisor with some 370 locations in the UK, all with their own verified GMB listings. Since the start of COVID we have had many instances where a client leaves a review and can see that review on Google, However this review does ever appear on Google itself ( and yes we have allowed to 7 to 10 days stated by Google). Of course Google will not enter into any dialogue and only answers via usually poorly written stock type responses referring to policies and repeating simplistic explanations of the review process.</div>

 

[JoyHawkins]

<div class="bbWrapper">Hey Ray,<br /> <br /> It sounds like the reviews are getting filtered. I wrote about how this works here: <a href="https://whitespark.ca/blog/google-remove-reviews/" target="_blank" class="link link--external" rel="noopener">Why Did Google Remove Some of My Reviews?</a></div>

 

[rayrober]

<div class="bbWrapper"><blockquote data-attributes="member: 8697" data-quote="JoyHawkins" data-source="post: 170597" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=170597" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-170597">JoyHawkins said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hey Ray,<br /> <br /> It sounds like the reviews are getting filtered. I wrote about how this works here: <a href="https://whitespark.ca/blog/google-remove-reviews/" target="_blank" class="link link--external" rel="nofollow ugc noopener">Why Did Google Remove Some of My Reviews?</a> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Thanks Joy - appreciate your reply<img class="smilie smilie--emoji" alt="😁" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f601.png" title="Beaming face with smiling eyes :grin:" data-shortname=":grin:" loading="lazy" width="64" height="64" /></div>

 

[djbaxter]

<div class="bbWrapper"><a href="https://localsearchforum.com/members/13886/" class="username" data-xf-init="member-tooltip" data-user-id="13886" data-username="@rayrober">@rayrober</a> please remember to upvote <a href="https://localsearchforum.com/members/8697/" class="username" data-xf-init="member-tooltip" data-user-id="8697" data-username="@JoyHawkins">@JoyHawkins</a>&#039; response above (right side of the post) if it helped answer your question or resolve your problem/concern.</div>

 

[warrenpd]

<div class="bbWrapper">I&#039;m seeing this issue too across hundreds of locations. Nothing being published for the last 2 days. Most wouldn&#039;t fall into Joy&#039;s article for being filtered.</div>

 

[JoyHawkins]

<div class="bbWrapper">Hey Guys - I&#039;m hearing reports of this as well now from multiple sources. We also haven&#039;t received a single review alert for any of our clients today. I&#039;ve brought it up with Google and will update you when I hear back.</div>

 

[JoyHawkins]

<div class="bbWrapper">Update: Google has identified the issue and missing reviews should show up in the next 24 hours.</div>

 

[JoyHawkins]

<div class="bbWrapper">Also, here is <a href="https://localsearchforum.com/members/9005/" class="username" data-xf-init="member-tooltip" data-user-id="9005" data-username="@mblumenthal">@mblumenthal</a>&#039;s article about the issue: <a href="https://gatherup.com/blog/google-review-issue-new-reviews-not-posting/" target="_blank" class="link link--external" rel="noopener">Google Review Issue - New Reviews Not Posting | GatherUp</a></div>

 

[jeff_taylor]

<div class="bbWrapper"><blockquote data-attributes="member: 1" data-quote="djbaxter" data-source="post: 170696" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=170696" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-170696">djbaxter said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> <a href="https://localsearchforum.com/members/13886/" class="username" data-xf-init="member-tooltip" data-user-id="13886" data-username="@rayrober">@rayrober</a> please remember to upvote <a href="https://localsearchforum.com/members/8697/" class="username" data-xf-init="member-tooltip" data-user-id="8697" data-username="@JoyHawkins">@JoyHawkins</a>&#039; response above (right side of the post) if it helped answer your question or resolve your problem/concern. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Any way to get the upvote button on the left and more prominent. I didn&#039;t know that was an option till you mentioned it. I&#039;m all for voting for visibility.</div>

 

[JoyHawkins]

<div class="bbWrapper"><a href="https://localsearchforum.com/members/1/" class="username" data-xf-init="member-tooltip" data-user-id="1" data-username="@djbaxter">@djbaxter</a> - See above question.</div>

 

[djbaxter]

<div class="bbWrapper"><blockquote data-attributes="member: 17247" data-quote="jeff_taylor" data-source="post: 170746" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=170746" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-170746">jeff_taylor said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Any way to get the upvote button on the left and more prominent. I didn&#039;t know that was an option till you mentioned it. I&#039;m all for voting for visibility. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> <blockquote data-attributes="member: 8697" data-quote="JoyHawkins" data-source="post: 170772" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=170772" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-170772">JoyHawkins said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> <a href="https://localsearchforum.com/members/1/" class="username" data-xf-init="member-tooltip" data-user-id="1" data-username="@djbaxter">@djbaxter</a> - See above question. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Not that I know of at present. I believe this is hardcoded into the templates.<br /> <br /> I think once you get used to it and know where to look on the right side it&#039;s pretty easy to find.<br /> <br /> On mobile, it&#039;s below the post, at the bottom of the post.</div>