Removing contact information from Google review responses?

[ashley.smith]

This article from Saltech Systems suggests removing contact information from review replies as a way to prevent reviews from being removed. However, when our response team requires more information from the customer to investigate, we include an email address in the response so that the customer has a private way to submit said information.

Is there any validity to this suggestion? Has anyone seen evidence of this?

 

[keyserholiday]

Google is reviewing review replies. You can ask them to reach out without pasting your phone number and email address.

 

[fisicx]

However, when our response team requires more information from the customer to investigate, we include an email address in the response so that the customer has a private way to submit said information.

Direct them to your website where they will find telephone numbers, email and contact forms. Or point them to your social media.

Making your email public is just an invite for spam, phishing and scammers