Joined
Nov 28, 2018
Messages
53
Reaction score
10
Hi,

I truly hope someone can help, as this one has been dragging on for months now.

I'm looking to change 'J Y W House' to 'Delta House' for this location on Maps.


J Y W was the former name for the building - it was recommended we update this on the Royal Mail website Postcode Finder – Find an Address | Royal Mail Group Ltd, which we have since done

Here's that recommendation on the GMB forum Address displayed in Knowledge Panel is not the same as the address in their GMB profile - Google My Business Community

I've tried doing this via their GMB dashboard and by suggesting an edit on Maps - but I can't do either.

I've attached a screenshot for the latter - I have to click one of the checkboxes - when I choose 'Keep address as entered' i.e. after I've edited it - I get a confirmation email showing that an update has been suggested, but to the same address! Also attached. Is this a bug??

I contacted GMB support by email towards the end of last month but didn't hear back yet and didn't get a confirmation email.

It looks like they're still not contactable on social channels.

It's getting pretty embarrassing that I can get this changed for a client.

Can someone suggest the edit for me??

Anyone want to help me out PLEASE?

N

screenshot-map-edit-freshmill.JPG


screenshot-map-edit-freshmill-email-confirmation.JPG
 
Last edited:
Similar threads
Thread starter Title Forum Replies Date
K Not The Best Practice for a GMB / Citations Name Change...and I need opinions. Moving or Name Changes 3
Stef Kiley Help needed with a spammy competitor Google My Business & Google Maps 1
0 Primary Owner hospitalized and has a stroke. Need to add myself as a manager. Verifying via phone calls only grants me Site Manager access. Help & Support for Google Local 2
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
dave101 Need Referral for CopyWriter Organic SEO 1
J Recommendations needed for creating a baseline Local Search 4
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
djbaxter PHP 8: What WordPress Users Need to Know Websites, Software, and Security 0
raellovepie Reported GMB keeps coming back. Need Advice Spam on Google 1
Kayla Adam Canadian Local SEO Agency Needed Local Search 3
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
D SEO Audit Expert / Consultant Needed Local SEO Job Board 1
K I Need Guidance on How to Handle a Law Practice Buyout & Existing GMB Google My Business & Google Maps 1
Hammer I need help with duplicate listings All Things Google My Business [PRIVATE] (LocalU) 3
J Advice Needed - GMB Listing Visibility Issues Help & Support for Google Local 7
B SAB With Virtual Address - Advice Needed Help & Support for Google Local 4
RobertCarnitas Help Needed: Export/Copy List of Facebook Pages Managed Mobile & Social 4
P I need a recommendation of a person implementing Schema.org (vast experience in json-ld and SEO) Local SEO Job Board 4
Chris Ratchford Can't find call tracking on website... need to remove it Ask a LocalU Expert [PRIVATE] (LocalU) 2
Nicole Basham Multi-service Service Area Business: GMB Optimization Advice Needed Service Area Businesses 2
danielwallace Needing to transfer reviews from local listings to 1 service area listing Google Duplicates & Merges 1
djbaxter Local SEO Experts You Need to Follow on Twitter Local Search 0
amandavantreuren Multiple Verifications needed for Delivery-Only Restaurants that Operate out of cloud kitchens Multi-Location Issues 3
EmilyW Need Help w/Requesting New GMB Postcard Google My Business & Google Maps 1
Paul Lappage Do you need to have specific User permissions to update the Attributes? Google My Business & Google Maps 2
D Do you need a Google account to leave a review? Local Reviews 8
AdamB Need Some Help with a Spam Listing Spam on Google 0
K Help Needed 30 days unpublished business profile Google My Business & Google Maps 6
j_holtslander Tool or technique needed Local SEO Tools & Software 3
Travis Van Slooten Need PPC Guru and/or Agency for Local Service Biz Paid Search and Local Service Ads 3
dave101 Need Opinion on Office Locations Service Area Businesses 7
Travis Van Slooten What are the 12 Core Citations Every Business Needs in 2019? Citations 16
A My new canvas site - Need feedback Recycle Bin 0
P Need to register Contact Us Messages 1
Nathan_NZ Adding New Users in Google Search Console - Help Needed Organic SEO 2
Nathan_NZ Service Areas Clarification Needed Google My Business & Google Maps 12
T Need Help, Unable To Get In The Business Index Google My Business & Google Maps 12
AdamB In need of advice - Spam listing keeps reappearing Spam on Google 16
rutkap Spam Help/Advice Needed Spam on Google 20
M Advice needed can I have my GMB cake and eat it? Multi-Location Issues 3
D Business listing suspended. Need assistance. Help & Support for Google Local 1
Vicky Trainor Do I need to redirect a business.site? Help & Support for Google Local 2
Colan Nielsen [Examples Needed] GMB Support Offering Ranking Advice Google My Business & Google Maps 2
M What info needs to go into optimized image?? Local Search 7
JoyHawkins Local SEO Contractors Needed Local SEO Job Board 0
Cherie Dickey Taking a much needed break Break Room: Chat and Off Topic 3
WAHamilton Need help selecting category 'Sunroom Contractor' NAP, Categories, Dashboard Data 3
Chaddow Transferring between two agency dashboards when only need access to one location group Google My Business & Google Maps 1
Callmenicholi Google Maps API Without Iframe - Help Needed Google My Business & Google Maps 7
L After moving site to HTTPS do i need to update all directory / NAP listings ? Local Search 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom