More threads by nathangdavidson

Nov 28, 2018
Reaction score

I truly hope someone can help, as this one has been dragging on for months now.

I'm looking to change 'J Y W House' to 'Delta House' for this location on Maps.

J Y W was the former name for the building - it was recommended we update this on the Royal Mail website Postcode Finder – Find an Address | Royal Mail Group Ltd, which we have since done

Here's that recommendation on the GMB forum Address displayed in Knowledge Panel is not the same as the address in their GMB profile - Google My Business Community

I've tried doing this via their GMB dashboard and by suggesting an edit on Maps - but I can't do either.

I've attached a screenshot for the latter - I have to click one of the checkboxes - when I choose 'Keep address as entered' i.e. after I've edited it - I get a confirmation email showing that an update has been suggested, but to the same address! Also attached. Is this a bug??

I contacted GMB support by email towards the end of last month but didn't hear back yet and didn't get a confirmation email.

It looks like they're still not contactable on social channels.

It's getting pretty embarrassing that I can get this changed for a client.

Can someone suggest the edit for me??

Anyone want to help me out PLEASE?



Last edited:

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

LocalU Event

LocalU Webinar

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Top Bottom