More threads by Randy Kirk

Joined
Jul 23, 2012
Messages
45
Reaction score
3
My "signature" result has been my one man mortgage broker who owned #1 for Mortgage Broker Los Angeles, then slipped to 3 or 4. We were accepting of that rank. Two days ago the visibility went to -0-, even if you look up the client's name on places. When you insert his phone number into maps, he doesn't show up at all, even though he shows up with on a web search. 310-295-6213

He is associated with a larger company (although independent broker) who has the same address and different phone. His Google Places listing is older than theirs. But they have co-existed for a long time.

He is not suspended, but still showing live. I pinged earlier today. No change in information for months. We did establish a Google +, but have not sought a merger yet. Seen anything like this ever.

HELP
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,148
After double checking phone on a map search (no dice) I went to MapMaker to see if I can find any history or trace. No dice. So it APPEARS the live listing was deleted.

Do you by chance have a record of his CID # anywhere. There is a trick I can try if I can get that #. Keeping the CID record is an important key for troubleshooting in cases like this.

Sometimes people have an old Place page link in an email template they used to use for requesting reviews. OR an embedded map on the web site that has the CID. See if you can find it and I'll try something else when I get time.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,148
Ya there is a MM trick where if you know the CID you can sometimes find a listing that is not there via phone search and pull it up to research that way.

I checked the maps on their contact us page but they were not embedded ideally, with all the enhanced data attached, so no CID there either.

When you said you pinged it earlier... did you do a poke? Sometimes those take a few days to work but they won't bring back a listing that's been totally deleted, which as far as I can tell this one was.

Try the troubleshooter and report it missing. That way you'll at least get a reply from support so can find out what happened and hopefully they can help you get the listing back up.

Good luck Randy - keep us posted about what they say.
 

Nyagoslav

1
LocalU Faculty
Joined
Jul 19, 2012
Messages
133
Reaction score
123
It sounds very much like the "black active" case, i.e. the listing (and probably the whole account) was banned "quietly" for multiple, major violations of the quality guidelines. In general, there is no way to return from this, but you can give it a try. Check here some suggestions on what to do.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,148
Thanks so much for jumping in and for that link Nyag!

I didn't think about purgatory because Randy didn't mention any of the dashboard symptoms.

Randy does the dash look stripped like the one in the link Nyag gave above? Is the link to view your listing missing?
 

mborgelt

Member
Joined
Jul 22, 2012
Messages
479
Reaction score
155
On 9/14 & 9/15 there was an update to the organic algo and there was a lot of local rankings movement - any chance his content is duplicated or anything else that could have caused Google to not like the URL anymore?

....just another idea.
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

LocalU Event

Trending: Most Viewed

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


QRCode

QR Code
Top Bottom