Only A Suspended OWNER Account Will Get A GBP Suspended!?

[Stefan Somborac]

I had heard a rumour that only when a GBP OWNER account gets suspended does the profile get suspended. If a MANAGER account gets suspended, the GBP is fine.

I recently spotted this in Google's suspension help doc, making me think the rumour is probably correct:

If we remove:...

The owner’s Google Account:
...We remove all the locations owned by that user.

A manager’s Google Account:
...We suspend the manager on the accounts that they manage. It doesn't affect the locations.

Yet another good argument for giving most profile users manager-level permissions!

 

[JS Girard]

What *exactly* is the definition of "removed" here? Because if they meant "suspend", that's what they would say, wouldn't they? Or does that mean "remove" as in "delete entirely"?

 

[Stefan Somborac]

@JS Girard - Great question! The article uses "We may suspend or disable Business Profiles..." and "Your account may be restricted when you violate our policy."

So, "suspend" for the GBP and "restricted" for the user account. They even combine that into a sentence: "As a result of an account restriction, the Business Profiles you manage are suspended..."

But that last paragraph uses "remove" for both GBPs and users. I suspect that's deliberate and is used to mean both "suspend" and "restrict", depending on context. But you're right: it might mean something else entirely. If I find out any more, I'll post it here.

 

[JS Girard]

I was asking because it's already known that closure of a user account will delete all GBPs connected to it regardless whether the account is an owner or manager. So "removal of an account", at least for some definition of removal, definitely affects GBPs where that account is merely a manager!