FriarTuck00

Member
Joined
Nov 13, 2014
Messages
63
Has anyone had any experience with a SinglePlatform menu/link all of a sudden showing up in a business' Google Knowledge Panel? We have a client who (as far as we know) has not had anything to do with SinglePlatform, yet a link to places.singleplatform.com appears under "Products and Services" on their KP. I checked their GMB listing and no other users are listed other than the business owner and our agency account. I've gone the "Suggest an Edit" route and marked it as incorrect only for Google to email me and say my changes were live but nothing was changed. I'd love to get that link removed. Any advice! TIA

1543338812697.png
 

Phil Rozek

Local Search Expert
Top Poster Of Month
Joined
Jul 26, 2012
Messages
1,703

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,906
Could you call in and talk to them about it? I feel like they have a support line but I could be wrong.
 

TomW

Local Search Expert
LocalU Faculty
Joined
Sep 1, 2016
Messages
54
In addition to what Phil suggested I recommend contacting singleplatform. I have had to deal with this several times.

Call singleplatform and ask them to remove the listing from their site. If they don't remove it there's a chance the link will eventually return.

And when you talk to them be sure to tell them to remove the "Services Offered" section from the profile on their site. When removed correctly, the profile page may still be there but it should say "This listing is not available."
 

Weekly Digest

Weekly Digest
Subscribe/Unsubscribe

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...

  Local University Guide

Google Product Exert


Top