Permanently Deleted listing still showing in Search when other franchise listing should be in its place.

[JamesGreenaway]

Hi All,

My client is now the only local approved Volvo retailer for the location "Croydon" just outside London in the UK. The listing is called "Harwoods Volvo Croydon" and has been live for a good while Harwoods Volvo Croydon · Unit 3, Gateway Business Centre Gateway Business Park, Coulsdon CR5 2AR, United Kingdom

The issue we are having is when searching "Volvo Croydon" which is the main search term the old Volvo approved dealer profile is still displayed. Even though the locations is closed and listing has been set to "permanently closed" for over 4 months , I contacted google support asking them to update to show the correct listing but was told they cant influence results. Any ideas on how we get the correct profile to show over the permanently closed listings? Thank you in advance.

 

[JoyHawkins]

You can try submitting feedback at the bottom of the Knowledge Panel but I'd say the biggest thing that will probably influence this over time is people not clicking on that result for the closed business. I'd encourage people to search and then click the correct dealer (on the left in the organic results) which helps Google learn the closed listing is a bad result. Also getting more reviews and building lots of links to the new dealership will help.

 

[JamesGreenaway]

Thanks @JoyHawkins, all understood. Ive already submitted feedback from the link on the knowledge panel. Didnt get very far.

We'll get to work on the other bits! Hopefully the results will update in time.

 

[NevenaIvanova]

Hi James,

As of recently, users are now able to delete permanently closed listings from the map. You need to report it as "Doesn't exist" and also ensure that the web is cleared out of previous brand references. Fingers crossed

 

[JoyHawkins]

Hi James,

As of recently, users are now able to delete permanently closed listings from the map. You need to report it as "Doesn't exist" and also ensure that the web is cleared out of previous brand references. Fingers crossed

This would be against Google's policies if it's for a place that existed there at some point.