More threads by Brian - TGL

Brian - TGL

Aug 30, 2023
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I have a few recent products marked "Not Approved".

When I go into the product details I see the error to "Edit photo":

Do these usually get self corrected (it has been 4 days at this point), or it is best to just re upload the photo (maybe with a new file name)?
I think it's best to just re upload the photos. Make sure the photos adhere to the GBP photo guidelines. If they do not, you will encounter an error.
  • Format: JPG or PNG.
  • Size: Between 10 KB and 5 MB.
  • Recommended resolution: 720 px tall, 720 px wide.
  • Minimum resolution: 250 px tall, 250 px wide.
  • Quality: The photo should be in focus and well lit, and have no significant alterations or excessive use of filters. In other words, the image should represent reality.

This particular error seems to clearly be related to the actual image file and doesn't appear to be quality related, I have used this style of image 100's of times and it's the first time I saw that particular error, just was wondering if anyone had experience with that particular error.

I use templates for all my customer product photos, all created in Canva, PNG, same resolution highly branded with a large text description of the product. I have never seen the quality requirements apply to those photos the same as the logo, I don't see any reference specifically to product photos on the guideline page either.
@ElizabethRule that page looks to be specifically related to bulk upload (csv) of products via the merchant center, but it pretty much the same language in the error.

I am going to let one sit for the next month or so and keep an eye on it, and re-upload the other for comparison.
Actually, I just checked both GBPs that had this error, and the error is gone on both, products are now published.

One was about a 5 day delay, the other was a 7 day delay (there were only 2 of 10 products on each that had the error).

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