More threads by kessa

kessa

Member
Joined
Mar 12, 2026
Messages
2
Reaction score
0
Hi all,

Just curious if Google has changed it's rules/guidelines around best practice for defining the business category?
My reason for asking is that I've been doing SEO for years and have never had GBP suggest changes to the primary category (or even secondary) of a listing. However, I've noticed it's recently suggested 3 additional business categories for one listing (The auto-suggest feature I know has been around for years - and typically is rubbish as it creates too much clutter & duplicates (in my opinion)for the "Services" section - but I've never seen it flag category changes until today)

Screenshot 2026-03-12 at 12.53.18.webp



What's really interesting is that one of the suggestions are ones which I would say more relate to some of the services, and are tenuous at best. For example, whilst they can help with design of certain elements, I would not say they are an architecture firm. I also wouldn't class them really as a building consultant. (I can't disclose who the company is or what they do sadly)

Interestingly, for this particular client, there is no "Services" tab, and it's used the term "Business Category" rather than "Primary Category", so I wondered if perhaps Google is looking to merge the two?

My understanding is that you should really only choose one category - two at most, and that they should reflect what your company IS (e.g. "We are a.....") rather than what the services (e.g. "We offer..."). Is that still correct?


Perhaps this has been happening for years but it's just the first time I've experienced it with one of our listings, but I wanted to check to ensure my knowledge was still current!
 
There is no hard rule for how many categories you should select. For example a law firm may offer different practices of law, personal injury, criminal defence, family law, divorce, and estate. They should use all of them.

Google has been increasing the crawl of website to add and update information for a while. Yes, Google does suggest additional categories. These additional categories allow you to add additional services. It’s to you and your client’s benefit to accept these changes, if they are applicable.
 
There is no hard rule for how many categories you should select. For example a law firm may offer different practices of law, personal injury, criminal defence, family law, divorce, and estate. They should use all of them.
Firstly, thanks for the reply Keyserholiday.

That's really interesting as the guidelines still seem to state that you should choose the category which best represents what a company "is" rather than what it offers. Therefore, the way I used go about this was as follows (using your example above):

Fictional Client A - Offers a full suite of legal services:
Primary Category: "Lawyer" (e.g. generic)

Fictional Client B - Family Lawyer
Primary Category: "Family Lawyer" as it's more specific

Fictional Client C - Divorce Lawyer
Primary Category: "Family Lawyer" (assuming "Divorce lawyer" wasn't a specific option)

I was always taught to try to just use one category, although there were instances where you may need to use 1-2 more. For example

Fictional Client D: Dominoes opens a new branch which has a takeaway, and a eat-in restaurant in a separate wing of the building

Primary Category (depending on where most of the focus of that location was): Pizza Takeaway
Secondary Category: Pizzaria

I'm open to using more if that's now regarded as best practice and complies with Google's guidelines though :)
 
Firstly, thanks for the reply Keyserholiday.

That's really interesting as the guidelines still seem to state that you should choose the category which best represents what a company "is" rather than what it offers. Therefore, the way I used go about this was as follows (using your example above):

Fictional Client A - Offers a full suite of legal services:
Primary Category: "Lawyer" (e.g. generic)

Fictional Client B - Family Lawyer
Primary Category: "Family Lawyer" as it's more specific

Fictional Client C - Divorce Lawyer
Primary Category: "Family Lawyer" (assuming "Divorce lawyer" wasn't a specific option)

I was always taught to try to just use one category, although there were instances where you may need to use 1-2 more. For example

Fictional Client D: Dominoes opens a new branch which has a takeaway, and a eat-in restaurant in a separate wing of the building

Primary Category (depending on where most of the focus of that location was): Pizza Takeaway
Secondary Category: Pizzaria

I'm open to using more if that's now regarded as best practice and complies with Google's guidelines though :)

I would never use "Lawyer" or "law firm" as the primary category when there are better options available. The other exception is if I am creating GBPs for each lawyer and don't want to use the same primary category as the main GBP. As far as the dominoes example, I would add pizza delivery as the primary category and pizza takeout as the secondary category. Again, you are not limited to two categories.
 
Back
Top Bottom