More threads by dnp

dnp

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Hello everyone, one of our clients has a verified GBP profile for one of their offices, but they have lost access to the email associated with it. They want to completely remove the listing from Maps since the address shown is incorrect and it's only a satellite location where they meet patients one day each week (no actual office, no signage or receptionist). All of their patients are referrals from other physicians, so they're not looking to establish a business presence in that area at the moment, but they might in the future.

I have never removed a profile before, but have done some digging on this. I was thinking of these approaches:
1) Remove the profile through "Suggest an edit" on Google Maps, OR
2) Request ownership and reverify the profile and remove it from the dashboard
Which route would you recommend between these two or if any of you have a better approach?

Thank you so much :)
 

dnp

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Thank you so much, @keyserholiday! Would there be a possible issue in case they want to re-create the profile in the future if we reported the listing as Doesn't exist?
 

keyserholiday

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There won’t be any issues at all. You will be able to create a new one at the correct address. The goal is to get the one at an incorrect address removed for a better user experience.
 
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dnp

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Hi @keyserholiday, so I reported the said GBP profile last week and this morning I received this update "Your edit couldn't be verified, so it won't be published." Do you know if there's any other step I could do to remove it?
 

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