Removing Old "Order" Shopping Link that is Dead

[rgblocal]

We disconnected Shopify from the GBP, also removed any associated links to Merchant Center, but the link still appears. Also tried removal via a suggested edit.

It leads to a dead page, since the Shopify store is no longer running. Any suggestions?

Primary category is music store - but there is no option to edit a shopping link in profile editor either.

 

[Colan Nielsen]

GBP Support should be able to fix it.

You could also check to see if there is something you can turn off within Shopify, similar to this example with Zocdoc - How to Get Zocdoc off Your Google Business Profile - Sterling Sky Inc

 

[rgblocal]

All apps and connections were disconnected already. Can Google support just go in an remove it entirely, or must we continue to look for the source?

 

[Colan Nielsen]

I'm not 100% sure but I would definitely start by contacting support to see if they can.

 

[rgblocal]

Editing for record should someone else run into this.

We just asked the Google Ambassador to get the Google Support team involved and they did.

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I cannot seem to get any help outside of "Google Ambassadors" who are very hit/miss - any way to expedite to the actual Google team?

Thanks!

 

[Colan Nielsen]

The contact form link I provided above gets you in touch with Google directly.