Niki Gross
Member
- Joined
- Aug 14, 2019
- Messages
- 37
- Reaction score
- 27
According to the Google Maps Help document, when answering Questions posted to a GMB profile, phone numbers and email addresses are not allowed. If you are a registered GMB owner of a listing, you may post phone numbers in your answers.
For our particular business, if a customer reaches out regarding their service on a public forum, in many instances we need additional details that we request they send via email - and provide that email address in our response.
Is it truly against Google's guidelines for a GMB listing owner to respond and provide an email address? If so, how are others working with this restriction?
For our particular business, if a customer reaches out regarding their service on a public forum, in many instances we need additional details that we request they send via email - and provide that email address in our response.
Is it truly against Google's guidelines for a GMB listing owner to respond and provide an email address? If so, how are others working with this restriction?