More threads by jrobbins

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We have received 20+ reviews and counting over two states for a client. The reviewer is using defamatory statements about the bank for multiple locations. Can I get a Google guide to help? We have cited each and even appealed. They began yesterday and have really ramped up. Is it just a waiting game for the removals or can someone help? We really need guidance on this one.
 
Is this the same bank you were discussing in your other thread?

It's probably a disgruntled ex-employee or customer causing problems. Google gets millions of reviews every day and a huge number of reports every day. I think you just have to be patient and wait and hope Google takes your side. If not those reviews are here to stay.

Might also be worth looking at other review platforms and social media - they could well be posting all over the place.
 
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