melissa.local
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- Mar 30, 2025
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Hello, we have an SAB located in Hampstead, NC (right outside of Wilmington, NC). It was originally started out of our house. We now have an office and have formally changed our address with the NC Secretary of State and are in the process of updating our EIN, etc. with the new address. Despite having an office, we don't want to list the new address but do want to update GBP considering it's very close to city-center Wilmington. Our home address (old address for the business) and the new office are 21.5 miles apart and in a different county but generally both areas are considered Wilmington to the locals.
Our GBP is currently suspended due to "deceptive content" which was triggered when I updated the primary category and added sub-categories. I've initiated an appeal but it's been since March 10th and there's been no movement other than "submitted". The categories I updated were not deceptive and did accurately describe the business but for whatever reason it triggered a suspension. I have since edited the categories to what I had before in hopes of removing the suspension.
My question is: should I just start a new GBP with the new address and go through the verification process and then just mark the old GBP as permanently closed? We only have 5 reviews with our GBP (the business just started in January) so I'm not too worried about starting over. I'm desperate to start LSAs and I can't do it with a suspended profile but also want to rank locally in the maps pack now that we have a much more centrally located address.
Thank you!
Melissa with www.wilmingtontvinstalls.com
Our GBP is currently suspended due to "deceptive content" which was triggered when I updated the primary category and added sub-categories. I've initiated an appeal but it's been since March 10th and there's been no movement other than "submitted". The categories I updated were not deceptive and did accurately describe the business but for whatever reason it triggered a suspension. I have since edited the categories to what I had before in hopes of removing the suspension.
My question is: should I just start a new GBP with the new address and go through the verification process and then just mark the old GBP as permanently closed? We only have 5 reviews with our GBP (the business just started in January) so I'm not too worried about starting over. I'm desperate to start LSAs and I can't do it with a suspended profile but also want to rank locally in the maps pack now that we have a much more centrally located address.
Thank you!
Melissa with www.wilmingtontvinstalls.com