Soft suspension? How do you know?

[Scott ClientClicks]

I have a client with a SAB for a dog training business that they can no longer manage. They are certain that they are logged in to the correct google account. The listing doesn't appear to be suspended because I can pull it up in a search. But I'm wondering whether it might be soft suspended. How do you approach troubleshooting a SAB that can't be accessed? I suspect a soft suspension because they rebranded the business name and website over the past month. They changed the name in the GBP and have been accessing it fine for over a month, so I'm a little surprised that it might only now be affected.

 

[keyserholiday]

You need to determine whether the GBP has been claimed. When you Google the name or phone number, expand the Knowledge Panel (KP). If it is claimed, you won't see this business. If you click on suggest an edit, you will be given a hint on the email address that owns the GBP.