Star rating not updating?

[Former Member]

This seems like it's a pretty common problem but my company star rating was recently 4.2 stars. I then received 5 star reviews and the rating remains at 4.2.

Will this eventually update? Stay the same?

 

[Phil Rozek]

It may be slow to update. It also depends on how many reviews you've got. The more reviews, the less a new one is going to affect your average.

 

[Linda Buquet]

Phil is right, plus ratings often will not add up because Google calculates that score based on more than what you and I can see...

Jade from Google explains here. https://productforums.google.com/d/msg/business/7Um1vuNKVmg/Kqb-FG76SqwJ

Jade wrote in reply to ratings not adding up: "Please note that as we improve the way we calculate overall ratings, the number displayed may fluctuate slightly."

"...the overall rating score is based on user ratings as well as a variety of other signals. So, the overall rating may not be the simple arithmetic mean of all the user ratings."

 

[Former Member]

Thanks! Really love this forum. Learning so much. Maybe someday I'll be able to actually contribute!

 

[Laustin1878]

If it makes you feel any better, I've seen the # of reviews stay the same and the stars remain the same but the numbered part has changed a few times. 4.x to 4.x

At least they are staying in the high 4's...lol