Former Member

Member
Joined
Mar 15, 2013
Messages
108
Reaction score
27
This seems like it's a pretty common problem but my company star rating was recently 4.2 stars. I then received 5 star reviews and the rating remains at 4.2.

Will this eventually update? Stay the same?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Phil is right, plus ratings often will not add up because Google calculates that score based on more than what you and I can see...

Jade from Google explains here. https://productforums.google.com/d/msg/business/7Um1vuNKVmg/Kqb-FG76SqwJ

Jade wrote in reply to ratings not adding up: "Please note that as we improve the way we calculate overall ratings, the number displayed may fluctuate slightly."

"...the overall rating score is based on user ratings as well as a variety of other signals. So, the overall rating may not be the simple arithmetic mean of all the user ratings."
 

Laustin1878

Member
Joined
Sep 27, 2012
Messages
412
Reaction score
40
If it makes you feel any better, I've seen the # of reviews stay the same and the stars remain the same but the numbered part has changed a few times. 4.x to 4.x

At least they are staying in the high 4's...lol
 
Similar threads
Thread starter Title Forum Replies Date
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
R GMB star rating popup on mobile Local Reviews 4
Professor M Google slapped in France over misleading hotel star ratings Google News: Important Changes & Features 0
P Sorting by Star Rating Google My Business & Google Maps 2
M Star Ratings Difference? Paid Search and Local Service Ads 3
Tamara13 GMB rating stars in SERP Local Search 8
Cordell Crowley Unable to See Business's Star Rating/Number of Reviews at First Glance? Google My Business & Google Maps 2
Meguinness Organic star ratings Organic SEO 3
JoyHawkins 4-Star Fake Review Issue - Over 2.3 Million Fake Ratings on Google Local Reviews 32
pbarnhart Facebook Testing Star Ratings in Ads Local Search 1
B Have 5* Google Reviews but Star Ratings Do Not Appear Local Search 4
Anmol Company Gold Star Rating and Reviews in SERP Google My Business & Google Maps 30
C No Star Rating on my Google+ Local Page Google My Business & Google Maps 8
Phil Rozek Return of 5-Star Ratings to Google+ Local Pages Google My Business & Google Maps 8
Steve Attarian Has anyone had luck removing a Review by a non customer that gave one star because she noticed that the staff didn't wear masks when she walked by? Google My Business & Google Maps 4
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
S 1-star review (not by customer) Can this be removed? Local Reviews 9
F HELP Competitor leaves FIFTEEN 1-star reviews in a matter of days Google My Business & Google Maps 17
Y One of my rivals bought 5 stars 100 spam reviews in 2 weeks Google does not care Google My Business & Google Maps 1
Rich Owings Is this a way to get review star icons for your own site in SERPs? Local Reviews 5
M Review stars not showing up even though we have 40 reviews for GMB profile Google My Business & Google Maps 9
D Do google punish google my businesses with only 5 star reviews? Recycle Bin 1
Y Do google punish google my businesses with only 5 star reviews? Help & Support for Google Local 6
Rich Owings Facebook review star icons show for some pages, not others Local Reviews 5
Hammer Review stars missing and reviews section moved down Local Search 3
RuggedSEO A Business Offering Discounts If You Give Them a 5 Star Review Local Reviews 13
JoyHawkins Did Yelp Lose Review Stars on Category Pages? Local Reviews 2
djbaxter Local U 2019: Map Spam, Review Stars, Google Winning, Yelp Losing, and Joy Hawkins Local Search 0
raellovepie Reviews in KP only shows the review & not the stars? Google My Business & Google Maps 1
M How do you get the Google Reviews Stars to stick? Local Search 18
J Curious Multiple 5-Star Reviews Google My Business & Google Maps 2
Cordell Crowley Multiple 1-star Reviews in Short Timeframe Google My Business & Google Maps 14
R Bogus One-Star Google Review? Local Reviews 5
Tim Colling Encouraging Reviewer to WRITE, not just click on stars Local Reviews 4
Jo Shaer Schema For Gold Stars On Every Website Page? Local Search 6
KevinJr Can You Get a 5-Star Average on Google with Negative Reviews? Local Reviews 9
Rich Owings Two one-star reviews from same person under two different accounts Local Reviews 11
Chris Ratchford Patient writes 1 star review for dentist at all 5 locations... Local Reviews 16
AndySimpson 2 Reviews or less and no stars displayed spotted in the wild... Google My Business & Google Maps 4
djbaxter 5 Star Review Break Room: Chat and Off Topic 4
M Why do removal services in the UK not show stars / reviews? Google My Business & Google Maps 3
djbaxter Criminal biker gang Nomads attacking businesses with 1-star reviews Local Reviews 3
Chris Prendergast Missing Stars on Bank Map Pack Listings Google My Business & Google Maps 1
S Review stars in Google Organic: How is it Done? Local Reviews 29
Garrett Sussman Are You Losing 5 Star Reviews to Hidden Customer Expectations? Local Reviews 2
M Google Review Stars not changing? Local Reviews 10
Eric Marshall Google Showing Stars for 3/4 Reviews Local Reviews 18
Garrett Sussman Google Local Pack Filters Out Businesses With Less Than 4 Stars Local Reviews 2
JoyHawkins Should you Mark up Testimonials to get Gold Stars? Local Reviews 28
JoyHawkins Do Some Industries Never Get Organic Gold Stars? Organic SEO 17

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom