Cagro

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I have a client that does not like that I am replying to her customer reviews as a representative of her company. She wants me to reply as her. I thought I read a while back that this was a red flag to Google but I cannot find any reference to it on the Google Guidelines. Am I right or is it ok to reply as her?
 

Colan Nielsen

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Hi @Cagro if you are referring to Google reviews than the only option is to reply as the business. Can you share an example of what you are referring to?
 

Cagro

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Hi Colan. When I reply to a review left for one of my customers I always identify myself example: "Hi, this is Chris Agro, I help xxx with her marketing. Thank you so much..." So I guess if I just write in first person as my client no one would know the difference. Just want to stay on Google's good side :)
 

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