therkf

Member
Joined
Feb 22, 2019
Messages
5
Reaction score
5
It's been a while since I've had a client in this scenario, so I will definitely appreciate any guidance.

We've picked up two new clients who happen to be sharing the same office. Each has a distinct name for their practice, but the have the same address, suite, and phone number. One has an established GMB listing, the other does not.

We've advised the second to get a unique phone number for his listing. As there is already overlap in the address, and near-overlap in the categories, we need every option available to create distinction for their GMB listings and citations.

The client doesn't want to invest much in the new number, especially as it will be forwarded to the same receptionist.

Google Voice (assuming it's a relatively clean number) is one option. Any other suggestions?

Thanks!
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,283
Reaction score
706
My first suggestion would be to use something like CallTrackingMetrics.com to provide different numbers for the two doctors to use, and have them both forwarded to the number used by the receptionist.

That might work, although you still have to get past the hurdle of having two separate businesses in the same category at the same address. Ugh.
 

therkf

Member
Joined
Feb 22, 2019
Messages
5
Reaction score
5
@Colan,

Both are naturopathic doctors, one focusing more on aesthetics, the other on regenerative treatments.
 

therkf

Member
Joined
Feb 22, 2019
Messages
5
Reaction score
5
Yes - I'm going to try my best to differentiate. The phone number is the biggest concern right away.
 
Similar threads
Thread starter Title Forum Replies Date
D Promote Reviews to Practice's Main GMB Profiles or Individual Doctors' GMB Profiles Local Reviews 1
Jeffrey Google Showing Doctor Listing instead of Office Listing Google My Business & Google Maps 15
J Doctors who are part of a practice, but also work at 3 hospitals Google My Business & Google Maps 6
J GMB listings for medical practice with multiple doctors Google My Business & Google Maps 10
A 6 doctors and clinics all with same NAP. How do you get into 3 pack? Google My Business & Google Maps 20
D 3 doctors, 3 locations Google My Business & Google Maps 8
D Google My Business (GMB) Multiple Doctors & Locations for Same Clinic (with different brands) Google My Business & Google Maps 7
iFuse Doctor vs. Practice Listings Citations 15
A Doctor / Practice Listing Management Q Citations 6
W Google My Business for Multiple Doctors at One Practice Google My Business & Google Maps 11
HangTenSEO Doctor with 3 Offices - GMB? Local Search 4
R Website Link Removed From Local Packs for Eye Doctors... Google My Business & Google Maps 6
Garrett Sussman An Online Review Wake Up Call for Doctors and Lawyers Local Reviews 9
gulliver Doctor / Practitioner within Yoga center - same address Google My Business & Google Maps 8
D Duplicate in Name of Business with Attorneys and Doctors Google My Business & Google Maps 6
R Multi-Doctor Practice GMB Dupes Help & Support for Google Local 3
M Real Estate, Layers, Doctors & Dentists... Accountants? Google Duplicates & Merges 1
Margaret Ornsby Real Estate, Layers, Doctors & Dentists... Accountants? Google Duplicates & Merges 1
cleverlyengaged Duplicate in Name of Business with Attorneys and Doctors Local Search 14
A Doctor sublets suite to Phys Therapists - will their Google Local page hurt doctors Google Duplicates & Merges 3
A Doctor sublets suite to Phys Therapists - will their Google Local page hurt doctors Google Duplicates & Merges 3
A Duplicate doctor listings - super confused even after training Google Duplicates & Merges 1
A Duplicate doctor listings - super confused even after training Google Duplicates & Merges 1
Linda Buquet Local Search Tips for Doctors, Dentists & Chiropractors by Tyson Downs Local Search 5
RobinOctane Doctor Names, Last Name First? Local Search 7
R Business Name Formatting for Professionals (Such as Doctors) Local Search 2
R G+ Local for Chiropractor, his clinic and another doctor who works there Recycle Bin 3
Jake Jordan New ACA regulations around Doctor Reviews Local Reviews 3
Dustybones Google continues to show personal Doctors Google + page and we have verified pages Google My Business & Google Maps 5
T Google Medical Practice/Doctor Listings: Citations & Duplicates Local Search 10
Mike Wilton Avvo Becomes HealthTap for Doctors - Your Thoughts? Local Search 1
M How to handle a 10 doctor office? Local Search 4
R Google Places DUPLICATES ? Have Doctor, Dentist or Lawyer DUPES? You NEED to Read Thi Google Duplicates & Merges 0
R Google Places DUPLICATES ? Have Doctor, Dentist or Lawyer DUPES? You NEED to Read Thi Google Duplicates & Merges 0
R Overcoming New Google Places Duplicate Listing Problems for Dentists, Doctors, Attorn Recycle Bin 0
Barb Davids Phone number not local area code Moving or Name Changes 2
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
walkities Multi Location Using Same Phone Number? Local Search 2
0 Primary Owner hospitalized and has a stroke. Need to add myself as a manager. Verifying via phone calls only grants me Site Manager access. Help & Support for Google Local 2
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
J Changing phone number on individual location GMBs NAP, Categories, Dashboard Data 2
LaurenHoward Mobile SERPs showing wrong phone number on GMB NAP, Categories, Dashboard Data 4
bryanrainey GMB Phone Number for Franchises NAP, Categories, Dashboard Data 5
Adam C. Google Ads Phone Support Paid Search and Local Service Ads 6
W Incorrect Phone Number NAP, Categories, Dashboard Data 2
MonicaH Phone # keeps being rejected Google My Business & Google Maps 18
H How would you interpret increasing discovery views, decreasing phone calls? Google My Business & Google Maps 5
ganapathy Default Google Ads Extension Phone Number (Advanced information section) in GMB Listing Google My Business & Google Maps 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom