Ryan Steinolfson

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Hi! We're unable to answer FAQs as owner of the GMB listing. Do you know how to solve this?
 

Professor M

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Check this forum thread:

it may be related to your issue.
 

Lluc

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Yes, we are still pending a solution... We are still not able to post as an owner. Every 2/3 weeks I send an email to support to get an update. They are working on it, is the only feedback we get.
 

JoyHawkins

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If you're under an account that doesn't have tons of listings, it appears to work. So if I try to reply using my agency account, it shows my name. If I try to reply under an account that only has 1 listing in it, it works just fine. Screenshots below.

This is an issue that has been going on for quite a while and everytime I bring it up to Google, I don't get an ETA on when it will be fixed. I don't think it's high on their priority list, unfortunately.

1632483060474.jpg

1632483065769.jpg
 

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