Unable to get review stars to show in SERP

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CaribouFondue

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We have copied our competition's schema identically.
Our schema:
https://validator.schema.org/#url=https://www.storwell.com/locations/etobicoke
Their schema:
https://validator.schema.org/#url=h...e.ca/en/self-storage/mississauga/mississauga/
Their review stars show:

Screen Shot 2023-07-11 at 3.38.08 PM.jpg


Ours do not:

Screen Shot 2023-07-11 at 3.37.06 PM.jpg


Screen Shot 2023-07-11 at 3.37.36 PM.jpg
 
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Now I am no enriched SERP result specialist, but could the fact it seems to actually show up (for me anyway) as an indented result be a factor?

1689351152791.jpg
 
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