Unable to Verify after Requesting Access

[LinkNow Fam]

Hello Forum!

Alongside many of the problems that have developed through COVID-19, here comes something new. After submitting a request for access to certain GMB listings, we wait the allotted 7 days as per usual. However, recently we have been getting stuck on the second step of this process as when we try to claim/verify the listing we get the "Sorry" pop up on the bottom of the screen.

Has anyone else experienced this or figured out a work around? We are attempting to use the Google Support Form right now as the only other option is to create a duplicate and once verified have them merged together.

Thank you so much in advance!
Jonathan

 

[Dimitri]

This has been happening to us as well with some listings but we haven't been able to figure out the issue with Google yet. I think there is something wrong with the direct verification system - at least for us. It may have something to do with the type of business you are trying to verify?

 

[Annika Neudecker]

Is your request for a healthcare-related business? GMB is reporting that there will be delays on verifications on all non-healthcare businesses.

 

[JoyHawkins]

If it's a service area business listing (with the address hidden), creating a duplicate is the only way to get ownership. Google support will merge the 2 after you verify the listing.