ChristianRdz

Member
Joined
Nov 26, 2018
Messages
21
I can't seem to find a correlation as to what causes a GMB listing to have the products feature. I manage listings with both hidden and shown addresses, SABs, brick and mortar, listings with different primary categories (same and different industries), and all combinations of these. Those that have products enabled seem to be all different types. Has anyone noticed any correlations they can share?
 

DickHannah

LocalU Member
Joined
May 4, 2020
Messages
11
It's something on the backend but Google is aware of the issue and I'm optimistic that it will be fixed soon.
Hi Joy,
I wanted to see if you heard any news or updates regarding the GMB products being shown. We currently manage 70 listings and around half of them have the products section.
Thank you,
 

DickHannah

LocalU Member
Joined
May 4, 2020
Messages
11
I thought I would provide everyone with an update. The products section has been added to a few of our listings yet some still do not have it (I am sure it will be added eventually). This is looking promising as it will allow us to add more content to our listing. Note: Periodically check your listings to see if it gets added and review your GMB posts, this will essentially "refresh" your listing and the posts will become "rejected".
 
Joined
Jul 26, 2012
Messages
46
It's something on the backend but Google is aware of the issue and I'm optimistic that it will be fixed soon.
Received this email from Google support this week - any insight on this?

google-products-message.png
 
Joined
Jul 26, 2012
Messages
46
I thought I would provide everyone with an update. The products section has been added to a few of our listings yet some still do not have it (I am sure it will be added eventually). This is looking promising as it will allow us to add more content to our listing. Note: Periodically check your listings to see if it gets added and review your GMB posts, this will essentially "refresh" your listing and the posts will become "rejected".
I have a client that has never had a products carousel and just recently, one appeared.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
3,764
Received this email from Google support this week - any insight on this?

google-products-message.png

Yeah, that's not correct at all. Almost all business categories can have the Products feature, there are just some older Google accounts that don't have it enabled yet. There is nothing you can do to "fix" that as Google is slowly rolling them out to all accounts.

Note: Periodically check your listings to see if it gets added and review your GMB posts, this will essentially "refresh" your listing and the posts will become "rejected".

Thank you SO much for sharing this. We had a bunch of "random" failed posts come in all at once as well for several clients and for a couple of them, they also just recently got the products feature enabled so I think there is likely a connection here.
 
Joined
Jul 26, 2012
Messages
46
Also, @Jeffrey Taylor can you provide me the Case ID for that correspondence? I want to bring it up to Google so they can help fix support workers giving out wrong advice.

I figured it was erroneous information from a misinformed support member but wanted to make sure.

This is email header the client received from Google: The Query number is below

From: googlemybusiness-support@google.com <googlemybusiness-support@google.com>
Sent: Thursday, September 10, 2020 2:26 PM
To: xxxxxxxxxautogroup@gmail.com
Subject: Follow up to your Google My Business Query [3-6328000030645]

If you need the clients exact gmail address i can PM it to you.
 

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