What to do about a 3rd request for video verification

[kathleen.rhodes]

My client has a service area roofing business. He established his Google Business Profile (GBP) on the west side of town. For some time now, however, he's been located more centrally in the same town. He has a handful of citations with the old address, but his BBB, Yelp, and California Contractor's license have either his complete street address and zip code or at least the new zip code.

He failed his first video verification, but the second one succeeded, and the profile remained verified for two weeks. Google is now requiring another video verification.

This process has been going on for a very long time. Is it worth it to reach out to Help via the GBP?

 

[Colan Nielsen]

If you try to use the standard Get Help form for a verification issue, it will direct you to the verification status tool.

The verification status tool feels like a dead end, but it's not! The verification status tool is where you should go for help with verification issues!

Google made this change sometime in 2024. There was no announcement. They don't mention it in any of the support documentation. And in the only place they do mention it—in the verification status tool itself—the message is buried.

So, if you're having trouble verifying your Google Business Profile and need to reach the support team:

• Go to the verification status tool
• Make sure you're logged in with the right account
• Select the business in question
• Click through to the "end" of the workflow
• Look for a "Contact us" link to connect with the Google Business Profile support team