pbarnhart

Member
Joined
Apr 5, 2013
Messages
86
Reaction score
80
Looks like [Name Removed]'s "review gift card raffle" makes up quite a few of the latest round of Yelp's 'paid review' shaming popovers. For example https://www.yelp.com/biz/ez-park-fly-san-jose-2 and https://www.yelp.com/biz/vacation-rental-pros-property-management-ponte-vedra

See their latest blog post https://www.yelpblog.com/2016/11/solicited-reviews-harmful-businesses-can-instead

From feedback I've received from both Yelp CMs and some busted businesses, Yelp will flag a business without warning. It is not necessary to specifically state that you reward good reviews - compensating anyone for any reviews is enough to get flagged. Providing compensation of any kind for changing a review will trigger a flag as well.

How to people get busted? It is often competitors receiving the offer and forwarding it to Yelp via the support page. Active Yelpers who receive compensation offers usually forward review solicitation messages to Yelp Community Managers. Its active Yelpers who flag a lot of the mass email offers like those from RevLeap.com.


Anyone else experience this?
 
Last edited by a moderator:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Good catch Phil! Thanks for sharing that story!
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,953
Reaction score
582
Did they take these down? Not there anymore.

Is one of the profiles advertising with Yelp? I wonder if they paid them via advertising to get that removed?
 

pbarnhart

Member
Joined
Apr 5, 2013
Messages
86
Reaction score
80
Yelp seems to keep these notices up around 90 days - businesses get a slap-on-the-wrist letter as well. They also seem to apply a manual filter to the suspicious reviews; reviewers that may have participated in compensated reviews apparently get nasty notes as well.

None of the companies that had their warnings removed are Yelp advertisers. I have been informed by insiders at Yelp that while the violation notice is in place, the companies cannot advertise and no one can solicit them for an advertising contract.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,953
Reaction score
582
Yelp seems to keep these notices up around 90 days - businesses get a slap-on-the-wrist letter as well. They also seem to apply a manual filter to the suspicious reviews; reviewers that may have participated in compensated reviews apparently get nasty notes as well.

None of the companies that had their warnings removed are Yelp advertisers. I have been informed by insiders at Yelp that while the violation notice is in place, the companies cannot advertise and no one can solicit them for an advertising contract.

Ouch. Very interesting.
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom