Recent content by Erika1986

Hi Colan, No, not really. We do have a separate Gmail address we use for suggesting edits to listings. To the agency account, we all are linked via our work emails only and we don't use that for edits. Thank you!

Hi Colan, Thank you for your response. Do you have any tips on identifying the affected user? I checked and each client has at least 5 - 8 people added to their location group. And we have access to 13 location groups in total. Is this something that Google can identify from their end maybe...

Hello, We have an agency account on GMB that we use to manage our client's locations. We manage several clients and between them, there are 2000 locations in total. This morning all of them got suspended for suspicious activity. All are suspended within the dashboard, but they do appear on...

Hi William, It affected any business that I checked, but none of them are in the travel sector. I looked up these: https://bit.ly/2UeeUbA https://bit.ly/3jtsOBy https://bit.ly/3dqxvs0 Thank you!

This is very useful, thank you for sharing. One question though, when I do a basic GMB audit it says the listing is not claimed, even though it is. Why is that? Also, I don't get the review audit - I see a separate "Review Audit" button, but when I click on it - it directs me to the page where...

Hello! I was wondering if anyone is having issues with Facebook lately, especially when it comes to managing client pages/stores? Facebook is very problematic as it is, with no customer support available, however, lately, we have seen new issues happening and not sure what's causing them or...

Hello, I wonder if anyone who is managing store/location pages for the business has ever faced an issue where Facebook disabled their account? I am managing my client's account - their brand has over 400 locations and this morning when I logged in to the business manager I got this message...

Ah, that's so annoying. No matter how many times I try and what time of the day I access this page - I can never see a live chat option. I really don't get why they are making it so difficult to contact them...

Hi @krystaltaing Thank you for your response. Do you know what is the best way to reach out to their support? I can't find a way to contact them anywhere.

Hello, I am managing Facebook location pages for our client, who has over 300 locations set up under a specific brand page. Since then they have rebranded some of these locations, but I am unable to change the location name as FB states that it has to be the same as the main brand name. What...

This is interesting. I am added as a manager to my client's GMB account and I am in the process of bulk verifying it. In the past, I used to request the bulk verification and once approved, it was great. Now, Google's support told me that I have to let them know which user email ID I would like...

I am seeing exactly the same message within the GMB account for our client. Although I am not using an agency account, just a simple Gmail address that has been given the management rights by the client. Our client has over 220 locations in there already and we need to add 100 more. After...