Recent content by Kurt Steinbrueck

I changed the category to Private Educational Institution (there wasn't an option of "Private School"). The school got a parent to post a review yesterday, but so far there's no new review and no email notice. My plan at this point is to give it another day to see if this review shows up and...

Thank you, both.

Hi Everyone, I have a private school client that has 5 reviews on Google with a 3.8 rating. They would like to increase their rating and the number of reviews, but since they are a school, Google won't let them get new reviews (we've tried). This has been very frustrating for them (and me)...

Thank you!!

Hi Everyone, We've been implementing call tracking for our clients for a while using CallRail where we use a pool of 4+ local tracking phone numbers on the client's website and another local tracking phone number on their GBP. These tracking numbers are then forwarded to the client's business...

My approach has been that aggregators should be used when I start to see issues with multiple citations which would be affected by the aggregators. So, it's "as needed". But I'd love to hear how other people handle the aggregators.

I haven't seen any direct evidence it's a factor, but I agree with klharris08. It's good to do regardless of whether it helps with rankings. I do believe it helps with conversions when you show that you are engaged with your customers, both the 5-star and 1-star customer reviewers (maybe even...

I have had several clients who share addresses with another organization, and I've never had a problem with Google filtering either organization. However, these organizations were different types of companies. That said, I know there are plenty of professional buildings that have multiple people...

I recommend call tracking as well. I use CallRail and I think it works well.

I don't know that it's been more lately overall, but I've definitely seen reviews disappearing lately. I can say that I have one client that lost several reviews at the beginning of this month.

Thanks.

I will. Thanks again.

Thanks again, Elizabeth. Yes, I checked Bing and Apple Maps. Nothing. I'll ask about tracking numbers. Thanks again!! Kurt

Thanks, Elizabeth. I hadn't thought of that, but I just tried and everything that came up was their website, social, or citations, with two exceptions. One exception was another company, but it seems to have been a false positive in Google. The client's number doesn't actually appear on the...

Hi Everyone, I'm curious if anyone has ever had this happen. I have a client who just came on a few days ago and is saying that for the past week or two he's been getting calls (8-10 calls a day) that are not for his business. The people who call say they are trying to reach another company...