Recent content by Stefan Somborac

@toolroom - In my experience, reviews left for the wrong business have a good chance of being removed. In this case, the review says "The stay tony on Franklin Ave", which is clearly some other business/building because the address on the Business Profile is Cynthia St. IMO, it doesn't matter...

Any warnings in Google Search Console? The owner account that you're going to use to make the GBP edit should be on Search Console too.

Hi @SusaW - If your appeal fails, you can try again using this form: Request additional review of a denied appeal Before you do, double-check your documents. Google tells us that they are looking for four different forms of evidence with a reinstatement submission: Official business...

@Tim Colling - Ah ha! I didn't realize that you were flagging as a Maps user! As a test, I went to flag a review 1.) as a Maps user, and 2.) as a GBP manager using the review management tool. As a Maps user, I had the "Not helpful" option. The review management tool doesn't give me the "Not...

Interestingly, here's what I see from my personal Gmail account. It does not show the "Not helpful" option displayed in your screenshot. Maybe a delayed roll-out, as suggested by @keyserholiday? Maybe it changes dynamically? All the more reason to pick the closest match and then use the...

@Tim Colling - The review management tool gives you two passes at removing a review. The first pass, which Google calls "flagging", lists a handful of possible policy violations (as shown in your screenshot) but that list is incomplete compared to all policies listed in Prohibited & restricted...

It's a double-edged sword. As you point out, practitioner profiles can siphon off reviews from the main, clinic profile. But if the main clinic profile uses a generic primary category like "medical group" it might suffer from a visibility/SEO perspective. Here's a thought: use practitioner...

@mktgabor - Google gives us a hint about how this works in this help document: https://support.google.com/business/answer/2721884 The act of adding a phone number to the profile is not going to open up the option for phone verification. However, if the algorithm trusts that the phone number is...

@kennyj22 - That I don't know!

@mktgabor - The verification options available for a profile are determined by an algorithm. You have to choose one of the methods presented to you. The support team can't change them for you. Reference. There's an exception: if you're having technical problems, the support team may give you...

Just used the upgraded categories tool yesterday. It's excellent!

@tsummy - In the Business Profile Manager, bulk verified accounts are identified with a checkmark.

@schwi24 - A few notes: To really dig into it we would need more details. (See the questions from @calmicrobio ) But, with what we know, it sounds like you're probably eligible for two profiles. 1.) These two profiles cannot have overlapping service areas. If the two profiles share some of the...

It used to be that you could run LSA without having a Business Profile. (See https://www.seroundtable.com/google-local-service-ads-requires-business-profile-38221.html) And it used to be that LSA would collect reviews separately from a business's profile. (See...

The name is rejected by an algorithm, not a human. The algorithm looks at the website and all the other mentions around the internet. For that given address, it finds the old business name so it doesn't trust your name change and rejects it. As @keyserholiday suggests, updating the name on the...