Recent content by Stefan Somborac

@GrizPrime - Here's an example of what @JS Girard mentions. Note how this SAB has 3 service areas far enough apart that the GBP map zooms out and shows all 3 individually, instead of merging them into a single polygon. If your client has a service area in TX, it might explain the map. Although...

Maybe the support team from that third-party service can help? After all, it's their product that should be sending data back to GBP once a booking completes!

@mrmhendrix - Are your booking links pointing to the business's own website or to a third-party service? Google's support documentation says that you'll only get data here if you're set up with a provider and not links to your own site (i.e. custom links).

@Sabir - I'll leave it to @Joe Burnich to dig into the specifics. I'll just add some important general information. Rankings are not only about review count. (Or review rating. Or even review velocity.) Yes, reviews are important, but there are many other ranking factors. Google lumps them...

@Shahid Anwar - Google blocking category changes is pretty new. I haven't actually worked on one of these cases, but saw a tweet showing that users can appeal Google's rejection in the appeals tool. (h/t @Syed Amir) This is what you're talking about in your post above, right? Short answer...

@localseoteam - I've experienced this a handful of times. (Unfortunately, in most cases, the reviews were never recovered, although it is possible.) I wouldn't be concerned about the change in review URLs. I'll expand on @JS Girard: Look for the old CID and BPID. If those have changed, then...

@Syed Amir - Are you logged in with multiple accounts? I wonder if some glitch is causing a user switch (to a user without access to the profile) in that step between clicking on the dashboard link and landing on Search. It looks like you're landing on Search without access to the profile, so...

@cdghouston - Say you were going to travel to Paris. Before you leave, you do some research. You might search for "best cafe in Paris" or "Paris bakery". It doesn't matter where you're sitting when you do that search, Google is going to show you Paris results. If you optimize each page on the...

Just to second what @Joe Burnich said: I've seen lots of storage places offer office space rentals that will meet Google's requirements. I think it's pretty common these days.

If you search for "endocrinologist", the search intent isn't clear. Do you want to know what an endocrinologist is, or do you want to find one? So, Google will (probably) return a page that answers both those questions; it will have some general information about endocrinologists, plus a map...

@johnlavapie_SEO - For verification issues, contact the support team through the Verification Status Tool: https://support.google.com/business/workflow/12825603 Click through to the end of the workflow and then click the "Contact us" link to launch a form that will put you in touch with the...

@Tony Wang - 1.) I just worked with a dental office that ran regular, 9 - 5 type office hours and sublet the space to a dentist who ran an emergency dental service at the location in the off hours. The emergency clinic profile got suspended. We were able to get it reinstated by showing that they...

@Jeffrey - You're welcome. Just to clarify: the bug where you can't appeal a review decision in the review management tool is not consistent. Sometimes the bug shows up; sometimes the tool works as intended.

@JS Girard - Yes, they are! So, I think it's safe to assume @siwilson either created a label in his own account or is using a shared account, and someone else created the label. @siwilson - Can you please confirm if this is in fact a label issue?

@Jeffrey - When you go to check the status of a review you've already reported and it's not listed, that's a known bug. And creating a post in the forum only to find that it doesn't get published: that's a known behaviour where the nannybot is far too aggressive. Try creating another post in...