Recent content by Stefan Somborac

@Syed Amir - If you're looking for something clever, this isn't it! The client created a new profile and couldn't get it verified. I gave some pointers, and it still didn't work. I contacted support and waited. I finally gave up waiting and deleted the profile and created a new one.

@ElizabethRule - Interesting! Where was the GBP located? Also in the US?

Hi @garrisonagency - That might have been me who replied to you on the community forum. If it was, sorry if it felt dismissive. The sad reality (based on my experience) is that Google just doesn't restore reviews very often. I believe they have a very high level of confidence in their review...

If you make a change to a Business Profile and the edit is rejected, you can now use the Appeals tool to contact support. (Maybe. More on that below.) This is new to me; I just stumbled across this in my day-to-day work earlier this week. Here's why I was surprised: to date, only users in the...

@Syed Amir - I had a case recently where I gave up on waiting to hear back from Google and decided to take a different approach. Only then did I hear back from Google. It took about 5 business days. Normally, it takes 24 - 48 hours. Maybe they've got a backlog?

@Chris Barnard - I was going to suggest Google Takeout as the free, clunky option! @Kaycie Smith - As for paid tools, I've used Outscraper to analyze reviews for suspicious patterns. I don't actually have hands-on experience with it—a friend with an account ran it for me—but the output (CSV) is...

Back in August 2017, Google introduced appointment booking URLs to Business Profiles. (h/t Mike Blumenthal and @Phil Rozek for the amazing archives. https://blumenthals.com/blog/2017/08/09/google-my-business-expands-optional-urls-for-appointments-reservations-ordering-ahead/...

Yes, as far as I understand it, BBB accreditation does not influence ranking.

Yeah, the same is true in Canada; small business owners can operate as a "sole proprietor" under their own name. (I think this is a "sole trader" in the UK?) I believe there is a similar business status in most/all US states. Unfortunately, there is often a disconnect between what is legally...

Getting BBB accredited involves more than just paying an annual fee; there is a vetting process. Accreditation requires businesses to meet a set of standards. I'm not familiar with the details, but it's clear that Google puts a significant amount of trust in accreditation (at least in the US)...

That list from @keyserholiday is great! I'll add: 6. Service areas overlapping with another profile This applies only to multi-location businesses with multiple profiles. 7. Phone number used on another profile Google doesn't seem to mind a toll-free number used on multiple locations, but if...

@RMortis - I don't think wiping the profile of content (photos, posts, etc.) before removing it changes anything.

If that message is shown, the listing will remain visible, unclaimed, on Maps after you remove the Business Profile from your Business Profile Manager. Then you can try to remove it from Maps using "Suggest an edit". I see the two working together.

Create a post in the forum. The review management tool breaks all the time. PEs can usually help circumvent a broken tool and get the review in front of Google for another evaluation

If you’ve ever had to “delete” a Business Profile, you’ve learned that there is actually no delete option. More importantly, you might have also discovered (unhappily) that all a Business Profile owner can do is “remove” 1) you and your team (i.e. all users) from the profile, and 2) the content...