5 fake negative reviews have been removed but now genuine customers can't review

[Daniel L]

Hi all,

A GMB profile was hit by 5 negative fake 1 star reviews, google removed them but now genuine customers are getting this error message...

Have you ever seen this before?

Thank you

Daniel

 

[ElizabethRule]

Yep, looks like the profile has a review block on it. You can appeal to have that block removed with this form: https://support.google.com/business/contact/submit_your_business_profile_for_review

 

[WilliamGolt23]

Hi all,

A GMB profile was hit by 5 negative fake 1 star reviews, google removed them but now genuine customers are getting this error message...

Have you ever seen this before?

Thank you

Daniel

I've seen something similar happen after Google removes a batch of suspicious reviews. It almost feels like the profile gets temporarily flagged, and legitimate customers have trouble leaving new reviews for a while.
If it doesn't resolve itself after a few days, I'd probably contact Google Business Profile support. It may just need a manual review to restore normal review functionality.