SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
53
Reaction score
18
I created a video on my YouTube channel instructing clients how to leave a Google review.

For some reason, this ended up getting set as public instead of unlisted.

I received a comment on this video telling me that I'd just received a negative review.

I checked my Google My Business account and sure enough there were two reviews condemning my web design services.

I messaged Google My Business on Twitter via DM to tell them what had happened.

They are refusing to take the reviews down. I have evidence and screenshots to show Google but they're just not interested.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,071
Solutions
9
Reaction score
3,482
I guess the key here would be how do you prove the person who left the comment ins't a customer? I know Google generally won't act on reviews like this because they allow people to use not-real names online and so it's impossible to prove someone's identity. Annoying, I know.
 

SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
53
Reaction score
18
Here's a screenshot. Notice how they even say "in my opinion". Subjective projections.

Untitled-1 - Copy.jpg
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,071
Solutions
9
Reaction score
3,482
Hm, you might be able to get somewhere due to the wording. I would argue "it appears" makes it clear they didn't actually use this guy. If you want to post a thread on the GMB forum, I'd be happy to escalate it to Google for you. Just reply back with the link to the thread.

You'll need to actually list the URL for the review & the business on that thread.
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,283
Reaction score
706
Unfortunately, the best defense here will be to mount a good offense by getting others to leave authentic favorable reviews to mitigate the effect of this negative one. Even with Joy's offer of help (yay Joy!) it can't hurt and it will help you anyway in the long run.
 

SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
53
Reaction score
18
Thanks for the offer to help.

I've posted my screenshots and whatnot over on the other forum, but I'm worried that the person who posted the reviews will just post more to spite me if they find out I've been complaining about them.

Whoever did it obviously has a wicked streak. My posts are public and it only takes one lurker to tell my harasser that I am taking these steps.

Here's the link to the Google forum:
Two fake negative reviews received. I found out who did it. Not a customer! - The Google Advertiser Community - 1849974
 

KevinJr

Member
Joined
Sep 25, 2018
Messages
10
Reaction score
6
Funny how most of the "negative reviewers" only have the one negative review. True sign of spam IMO. Not sure I'd stoop to their level and call them out for "Trolling" when it's obvious anyway. Like Josh said, keep us posted.
 

SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
53
Reaction score
18
Funny how most of the "negative reviewers" only have the one negative review. True sign of spam IMO. Not sure I'd stoop to their level and call them out for "Trolling" when it's obvious anyway. Like Josh said, keep us posted.
Under the circumstances, I thought I'd exercised a fair amount of restraint... but I generally agree about not stooping to their level of maturity.
I've worked hard to cultivate a good reputation, and I suppose I'm not particularly thick-skinned when it comes to taking those kinds of attacks from total strangers on the internet.
 

SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
53
Reaction score
18
My entire listing ended up being removed by Google. I appealed it and finally it is back.. but the two fake reviews are still there. Should I just give up on this?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,909
Hey @SmallBizGeek I'd recommend shifting your energy to earning more reviews. I don't think the time and effort spent on trying to have these reviews removed is worth it. Especially if another GMB team member decides to suspend the listing again (the departments don't communicate with each other well).
 

Amy Toman

Member
Joined
Oct 3, 2018
Messages
41
Reaction score
33
On a purely maths basis, @SmallBizGeek, try getting more positive reviews to drown out the two negative ones, while also trying to get them removed. So if Google takes a while to act, you're moving forward in a positive way. Me, I always like to feel I'm making an impact. So if G is slow, adding new positive reviews should help your overall rating.
 
Similar threads
Thread starter Title Forum Replies Date
Chaddow Google refusing to remove a review despite police report Local Reviews 10
david.victor Attribute used as Category by Google on Maps NAP, Categories, Dashboard Data 0
M Google Search Console Errors "Coverage and Breadcrumbs"? Google My Business & Google Maps 1
Lachlan_Wells Accept/Discard Google Updates - Does this feature work for you? NAP, Categories, Dashboard Data 2
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 1
T Can a Credit Union Create Google Posts Without Falling Under Prohibited Content? Google My Business & Google Maps 2
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 1
JamesGreenaway Google Insights query Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 6
JoyHawkins Google Testing 2-Packs on Mobile Google News: Important Changes & Features 4
Paul Gregory Google Maps default location bias distance and the Google Maps Places API Google Algorithm Discussions 2
Chris Ratchford Google Analytics - setting up goals for click-to-call Organic SEO 2
L Google ranking in Legal Field Organic SEO 1
Cherie Dickey Something funny going on in Google Maps... am I missing something? Google My Business & Google Maps 1
hajnasiewicz Google Marketing Kit: Create Video Local Content 3
S Google LSA Lead Board - How to manage? Paid Search and Local Service Ads 1
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
K Unable to get verified in Google for SAB Local Search 14
Matt Chauhan Google Maps showing category that doesn't even exist Local Search 1
djbaxter Brightlocal Tool shows Large Google Local Search Algorithm Update March 10, 2021 Google Algorithm Discussions 1
D Local Services and Google my Business Paid Search and Local Service Ads 2
F Google Maps Citation confusion? Google My Business & Google Maps 3
K Google requiring storefront photos Google Duplicates & Merges 4
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0
cleverlyengaged Advice on Landmarks/POI/Unclaimed Google Map Locations? Google My Business & Google Maps 6
R What steps should I take to get my suspended and denied Google My business approved? Help & Support for Google Local 1
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 3
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
Lanerizz Google Analytics 4 Organic SEO 1
M Google Local Services Ads - Lack of Leads Paid Search and Local Service Ads 14
rustybrick Google Local ranking update? Google Algorithm Discussions 12
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
Tim Colling I'm getting calls from "Google Maps" at 650-206-5555, asking about clients' hours - are they legit? Google My Business & Google Maps 14
JoshuaMackens Google Posts & Ranking Local Search 10
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
djbaxter Webinar Get together with Google Search at Search Central Live - February 23, 2021 Events 0
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
Professor M Google slapped in France over misleading hotel star ratings Google News: Important Changes & Features 0
D Google Spam Fighting Question Google My Business & Google Maps 6
C Fake google reviews on google my business Contact Us Messages 2
U Google showing location of Service Area Business Service Area Businesses 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
PaulSteinbrueck Average Google rating no longer in Google Knowledge Panel? Local Reviews 8
Professor M Is Google thinking of adding payment capabilities to GMB listings/website? Google My Business & Google Maps 2
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom