I have had the same issue for the 10 years that I have been in business. I am a residential service contractor, I have had thousands of customers who have been very happy with my work. They call me back for more work and they refer me to their friends, family, and coworkers often. Yet they don't leave me reviews.
I communicate thru text message with most of my customers. After the job is done and everything is over the last text that I send them will be:
"Let me know if you have any questions or if there's anything else I can do for you. If you get a moment, a review would be greatly appreciated. Even just a star rating helps tremendously!"
And then I put a link directly to my Google Business Profile, the link that Google gives me to ask for reviews. I only do this with people who have Gmail addresses so they don't have to sign up for anything new.
But very few of them leave me a review. Is it because I say "If you get a moment..." and they figure it's not that important? Is there a better way to ask for ratings/reviews, something that's more compelling? For those with experience, how do you word it?
I communicate thru text message with most of my customers. After the job is done and everything is over the last text that I send them will be:
"Let me know if you have any questions or if there's anything else I can do for you. If you get a moment, a review would be greatly appreciated. Even just a star rating helps tremendously!"
And then I put a link directly to my Google Business Profile, the link that Google gives me to ask for reviews. I only do this with people who have Gmail addresses so they don't have to sign up for anything new.
But very few of them leave me a review. Is it because I say "If you get a moment..." and they figure it's not that important? Is there a better way to ask for ratings/reviews, something that's more compelling? For those with experience, how do you word it?
