Bug in Google Marketing Kit tool?

[nathangdavidson]

Hi,

Does anyone know who I should contact to advise Google of a bug in their Marketing Kit software Google My Business Marketing Kit

I've used it quite a lot recently to create Google Posts of client reviews, since we don't have the facility over here in the UK to generate these on the fly (at least I don't!) Launch: Suggested posts: Customer testimonials - Google My Business Help

As it stands I can only create Posts for the same three 'Ready‑to‑share social posts' shown by default. It's not possible to scroll to other reviews - and the 'Choose other styles and reviews' is failing when you attempt to download them at the moment (and has been for three weeks or so).

I've tried messaging support but haven't had a response as yet - it's been 8 days - I'm not sure what their response time is like at the moment?

Is anyone else experiencing this?

I think Google would like to know right?

Thanks,
Nathan

 

[kiwi-nz]

Haven't been able to download, tried many times last week.

 

[nathangdavidson]

Thanks, good to know it's not just me!

I've had a reply from GMB support on Twitter - we'll just have to wait.

 

[nathangdavidson]

Seems to be working again now!

 

[kiwi-nz]

yes it's working again