Tim Colling

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My agency has been using Call Tracking Metrics for quite a while. It's very good, but oh my gosh, is it ever expensive!

For most of our clients, our agency pays for CTM. We could change that and ask our clients to pay, but before doing that, I would like to find out whether there are less expensive, equally effective solutions. We only really want to count numbers of calls and numbers of callers by each tracked number.

What does everyone here recommend for those purposes, at very affordable rates?
 

Eric Rohrback

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We get clients on Callrail as well. Looks like Call Tracking Metrics is charging a monthly fee + usage fees? Ouch.

Callrail gives you a starting set of numbers + minutes within the monthly fee, then if you go over the plan limits then you get charged extra. Most clients aren't going over the smallest plan allowance, so they don't mind paying $40-$50 per month to get better source tracking on their calls.
 

Tim Colling

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We get clients on Callrail as well. Looks like Call Tracking Metrics is charging a monthly fee + usage fees? Ouch.

Callrail gives you a starting set of numbers + minutes within the monthly fee, then if you go over the plan limits then you get charged extra. Most clients aren't going over the smallest plan allowance, so they don't mind paying $40-$50 per month to get better source tracking on their calls.

Thank you, @Eric Rohrback
 
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