Can customers leave reviews for a business on their ads?

[kennyj22]

Hi,

We have a new SEO customer who was previously running pay per click ads. They have never had a google business profile, but they said they used to have 25 reviews on google. I'm wondering if this is possible, maybe on their google ads? In the past were people able to leave a review for a business that was only running ads but didn't have a google business profile? If there are reviews attached to their ad account, where would I find them? And if we do find them, can we merge google ads reviews with our google business profile?

Any insight will be greatly appreciated!

 

[keyserholiday]

Your client doesn't know what they are talking about. You can't leave reviews on a paid ad.

 

[Stefan Somborac]

It used to be that you could run LSA without having a Business Profile.
(See https://www.seroundtable.com/google-local-service-ads-requires-business-profile-38221.html)

And it used to be that LSA would collect reviews separately from a business's profile.
(See https://www.seroundtable.com/google-local-service-ads-review-link-expiring-37981.html)

So, perhaps your client had LSA.

 

[kennyj22]

It used to be that you could run LSA without having a Business Profile.
(See https://www.seroundtable.com/google-local-service-ads-requires-business-profile-38221.html)

And it used to be that LSA would collect reviews separately from a business's profile.
(See https://www.seroundtable.com/google-local-service-ads-review-link-expiring-37981.html)

So, perhaps your client had LSA.

Thank you Stefan that is helpful and likely what happened. Do you know if there's any way to retrieve those reviews?

 

[Stefan Somborac]

@kennyj22 - That I don't know!

 

[keyserholiday]

Thank you Stefan that is helpful and likely what happened. Do you know if there's any way to retrieve those reviews?

Yep, you will need to create a new GBP and LSA.

 

[Chris Barnard]

25 is well below the required threshold, but maybe it could've also been Seller Ratings showing for the ads? https://support.google.com/google-ads/answer/2375474?hl=en

Maybe check their Merchant Center account for past reviews? I'm shooting in the dark here.