ChatGPT is unable to see client's Google Reviews?

[Creativedge]

I'm wondering if anyone has any insights into this one: One of our clients, Ryan S. Kinn, DMD is no longer ChatGPT's top recommendation for his area. Looking into it, I see that ChatGPT only "sees" a single visible review on Yelp, whereas the next-closest competitor shows their 126 Google reviews.

Dr. Kinn has 582 reviews on Google, and I'm curious why ChatGPT doesn't see these Google reviews unless I explicitly instruct it to look for them. I've found this is the same result for both GPT 6 and GPT 5.6.

 

[fisicx]

ChatGPT like many other AI tools uses an LLM. The LLM comprises data from millions of websites, documents and other source material. It's quite likely ChatGPT was blocked from scraping Google data. Which is a bit rich considering how Gemini has scraped date from everywhere else.

Have you asked posed same prompt of Gemini and other AI tools? I'd put money on you getting different answers from each. In fact ask ChatGPT tomorrow and you probably get a different answer.