Unable to Reply to Google Business Profile Reviews

[zackrobinson]

I'm unable to reply to customer reviews on my Google Business Profile. Whenever I click Reply, a red error message appears saying:

"This customer will be notified about your reply, and it will be publicly visible on your Business Profile."

The reply is not posted, and the error remains. I have tried different browsers, cleared cache, and confirmed I have Owner access, but the issue still persists.


Has anyone experienced this problem? Is this a Google Business Profile bug, or is there another fix? Any help would be appreciated. Thank you!