Clicking "Verify" takes the client in a loop with no option to video

[barbmcgrath]

When our client clicks on the link from his phone or laptop to verify his listing, he is taken to a qr code. He scans it and comes back to the screen to click Verify.

We checked that he is logged in with the correct account.

We added a 2nd email address to the listing and tried to verify with that address. Same result.

When I click on the link to Verify, it works.

I am in a different city so can't just pop over to help him.

Any suggestions?

 

[ElizabethRule]

Have you tried to contact Google using this form for verification issues? This form is specifically for verification issues, and will be sent to a team that specializes in verification, so they should be able to help or set you up with a live video verification.