Correct Process to Address Keyword Stuffed Competitor Business Name

[Jessica C]

I am working with a business who has a competitor with full keyword stuffed business name on GBP. Sign on door of physical location does not have business name, registered business name with state does not match GBP business name, and no DBA filed. What is current best process/steps to take to report this competitor?

Also to add- this competitor shares office with another business, and they both have GBP's (with exact same primary category) using the exact same address. Not even suite numbers different.

 

[Tony Wang]

You can report using the google redressal form: https://support.google.com/business/contact/business_redressal_form

You can also have users "suggest an edit" directly on the maps. A trusted google account usually carries more weight with these edits.

On the other hand, if the competitor shares an office with another business in the same category, one of them is going to get filtered in the results. So if the "competitor" is the one that gets filtered, they aren't even really a competitor

 

[keyserholiday]

Is it a real business or are they faking the location?

 

[Jessica C]

Is it a real business or are they faking the location?

real business, but keyword stuffing their business name in GBP

 

[keyserholiday]

real business, but keyword stuffing their business name in GBP

You can use suggest an edit, but chances are high that they will change it back. Unless it's excessive, the redressal form and help forum won't do anything. Even if they did, the business can switch it back after the fact.

 

[Jessica C]

You can use suggest an edit, but chances are high that they will change it back. Unless it's excessive, the redressal form and help forum won't do anything. Even if they did, the business can switch it back after the fact.

Ok got it. Then I wonder why more businesses are not changing their business names to include keywords. If Google will just change back, then seems like free rein.

 

[Stefan Somborac]

The computer repair space really goes overboard with it.

I've had success using the redressal form to get some of these ridiculous names corrected (the name was corrected by Google, the profile was not suspended), but no luck with "typical" keyword stuffing cases.