Current business GMB not showing up—Old Business is

[valentinb13]

Hi @JoyHawkins — I'm posting this here from my questions on Twitter.

We have a verified, live listing for Louetta Automotive at 9625 Spring Cypress Road, Spring TX 77379

The issue is they opened in July 2020 after purchasing the building and rebranding from another auto repair business that closed. That listing is still active and prominent on Google and maps: Auto-Lab Gleannloch Farm

Myself and multiple people from the company have tried:

• suggesting edits to either close the Auto-Lab listing or marking it as a duplicate of our Louetta listing
• contacting GMB support
• tried to manage the Auto-Lab listing (no one has the information for the previous listing owner—we're getting the phone or email verification option...I NEVER GET THAT WHEN I NEED IT!)

Louetta Automotive public maps listing

Auto-Lab Gleannloch Farms public maps listing

It would be nice to have Auto-Lab merged into Louetta, but ultimately we need to get Auto-Lab to not show in maps/search however we can—it's definitely causing problems for that new location.

Any help/extra guidance is really appreciated!

 

[JoyHawkins]

@valentinb13 so you definitely need to get access to the old listing first. Here is how you do that: Request ownership of a Business Profile - Google My Business Help

 

[valentinb13]

@valentinb13 so you definitely need to get access to the old listing first. Here is how you do that: Request ownership of a Business Profile - Google My Business Help

I've already tried getting ownership—it automatically sends me to the verify by phone/email page. It doesn't even give me the 'already verified' message or option to request ownership from the current owner.

 

[JoyHawkins]

@valentinb13 I wasn't able to replicate that. I went to my GMB dashboard, clicked to add a listing, typed in
Auto-Lab Gleannloch Farms and it took me to the screen to request access (Below):

Are those the exact steps you tried?

 

[valentinb13]

Weird! Yes, that's what I did also (in two different accounts—the one we use for the client and our own, which is separate from any of the client listings). I did the add a location and both times it gave me the verify by phone/email option immediately.

 

[JoyHawkins]

Okay. I can have you post this over on the GMB forum so I can escalate it, but I'm a bit hesitant b/c I don't think Google is going to be able to troubleshoot it without knowing what account you're using and I don't want you to add your email publicly on the forum. I'd probably suggest you try this one more time but do a video of yourself doing it and then send that video to GMB support here:

Sign in - Google Accounts

Once you do that, you'll get an auto-responder back to your email. Make sure you reply to the auto responder and you should hear back in 48 hrs.

 

[valentinb13]

Okay. I can have you post this over on the GMB forum so I can escalate it, but I'm a bit hesitant b/c I don't think Google is going to be able to troubleshoot it without knowing what account you're using and I don't want you to add your email publicly on the forum. I'd probably suggest you try this one more time but do a video of yourself doing it and then send that video to GMB support here:

Sign in - Google Accounts

Once you do that, you'll get an auto-responder back to your email. Make sure you reply to the auto responder and you should hear back in 48 hrs.

OK, thank you — we actually finally received some follow up from our GMB Support request, so I will work through that first, then attempt the vid submission. If that still doesn't work I will follow up in the GMB forum.

Brian

 

[valentinb13]

@JoyHawkins thanks for offering to help on this, in the end Google support responded and agreed to close and merge the old/closed listing with our current one.

 

[JoyHawkins]

Awesome - glad to hear it worked out!