- Jul 18, 2017
- Reaction score
If you notice, I provided a screencap in a later reply... somewhere in the settings there's an option to disconnect ("Google My Business Sync" I think it's called?)
Hoping you can help settle a debate that's been happening within the analytics team at my office about trackable phone numbers.
Implement call tracking on GMB despite obvious NAP/Citation conflicts: Yay or Nay?
While everyone agrees we would love to invest our 400+ clients into Twilio numbers or something similar, I am incredibly nervous it will mess with their ranking signals for both citations and overall SEO. Other folks say to get over it and implement since we'll never have a truly accurate count of ROI without it.
By placing a tracked phone number on their GMB listing only, won't that screw everything else up big-time and lead to an overall decrease in ranking? What have you done to implement tracking but avoid the NAP conflict?
I've read theory on adding the "actual" phone number as a second phone number to GMB, which will allow for NAP to remain in-tact. I've read others saying the 2nd number is not going to help to "save" any ranking signals at all. Has anyone tried this with proven and repeat success? I am doubtful moving the main number to second position and replacing top number with tracked phone is going to work.
I know AdWords offers ways around this, but our concern is mainly for GMB-related optimization, and we want a permanent solution that does not involve updating the citations on every single website and directory we come across. While a platform like MOZ Local would make this easier, there's simply no way it can grab literally every listing out there. Plus it defeats the purpose of call tracking in the first place.
Success/Horror stories? Ideas?
Postscript: We've read just about every article out there on this and we've never had a definitive answer provided in favor of call tracking. But if that's true, what's a marketer to do?
P.S.S. We would do this for most clients and absorb all costs because it's not the client who cares about call tracking, it's us, the agency. By tracking all GMB calls, we can truly prove an accurate ROI on our GMB efforts.
Nope. That is just how it is. It's not ideal and I hope GMB comes out with a workaround. My agency has to do this too.
Is there a possibility that you are using Moz Local and you have enabled 'overwrite listing details' through the API for clients that were already listed in your Moz Local account? We saw this happening with our GMB tracking URLs, so possibly the same with phone numbers.Is there any way to keep Google from changing the numbers back? It seems like we have to go in and do this once a month with our clients.
|SEO people continue to debate about E-A-T but Google has been clear and consistent||Organic SEO||0|
|W||Debate about hiding addresses for SABs||Local Search||16|
|Google: Subdomain vs. subdirectory debate redux||Organic SEO||3|
|D||A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address?||NAP, Categories, Dashboard Data||1|
|What is the GMB best practice for moving offices?||All Things Google My Business [PRIVATE] (LocalU)||2|
|Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021||Events||0|
|Free Chrome browser extension for GMB Categories.||NAP, Categories, Dashboard Data||7|
|J||Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end )||Google My Business & Google Maps||1|
|Google Posts Live on GMB, But Not Showing in GMB Dashboard||Google My Business & Google Maps||1|
|GMB Verification Postcard Update - What Does 2021 Postcard Look Like?||Google My Business & Google Maps||1|
|Google Star Rating: LSA vs. GMB||All Things Google My Business [PRIVATE] (LocalU)||2|
|N||What category should be selected for such business in GMB?||Google My Business & Google Maps||6|
|T||GMB Getting suspended after verification.||Help & Support for Google Local||4|
|Adding a new location extension for a separate GMB listing||Paid Search and Local Service Ads||1|
|M||Removing old GMB listing from previous owner of premises||Google My Business & Google Maps||1|
|Attribution for product clicks in GMB panel||Google My Business & Google Maps||1|
|1||GMB Listing Disabled after updating address...||Google My Business & Google Maps||12|
|GMB account suspended - why?||Help & Support for Google Local||1|
|3 Businesses - how to handle GMB listings for SAB?||Google My Business & Google Maps||4|
|Additional Phone Number in GMB dashboard||Google My Business & Google Maps||1|
|GMB Messaging does not turn on||Help & Support for Google Local||2|
|PSA: GMB Not Showing Address Form on Verification - BUG||Google My Business & Google Maps||3|
|Thoughts On Wix and GMB Announcement||Websites, Software, and Security||2|
|GMB products with UTM tracking not showing in GSC||Help & Support for Google Local||1|
|Can't control GMB because primary owner died||Google My Business & Google Maps||5|
|S||2 GMB Suspended for Two Different Owners||Multi-Location Issues||4|
|J||Reporting unethical GMB practices||Google My Business & Google Maps||2|
|GMB repeatedly changing Health & Safety and Service Options||Local Content||6|
|J||GMB Showing County Instead of City||Google My Business & Google Maps||4|
|Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses||NAP, Categories, Dashboard Data||2|
|Does anyone know if there's a GMB Category for vaccination centre?||Google My Business & Google Maps||8|
|F||GMB ranking timeframe after building backlinks||Local Search||1|
|GMB Listing in Greece||Google My Business & Google Maps||4|
|GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it?||Spam on Google||3|
|GMB Postcard Delays in Verification||All Things Google My Business [PRIVATE] (LocalU)||4|
|Spike in GMB Rejections?||Google My Business & Google Maps||5|
|D||New GMB listing possible due to acquisition of company?||Service Area Businesses||3|
|One year later, is your GMB/local SEO traffic still up?||Local Search||3|
|GMB Products Image Size||Google My Business & Google Maps||2|
|W||Is it possible to remove reviews on GMB?||Local Reviews||4|
|Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential?||Service Area Businesses||2|
|Incomplete GMB Listing Error?||Google My Business & Google Maps||3|
|Is there any advantage, besides a single sign in, to having all clients connected to our GMB account?||Google My Business & Google Maps||3|
|R||GMB star rating popup on mobile||Local Reviews||4|
|Mysteriously vanishing GMB listings||Google My Business & Google Maps||5|
|A||Listing suspended due to account manager spamming? Google advise to create new GMB||Local Search||13|
|Local Competitor Keyword Stuffing/Similar Words In GMB||Spam on Google||8|
|L||How to reset the address that has been hidden on GMB, if they move locations?||Local Search||1|
|S||How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address||Google My Business & Google Maps||6|
|GMB uses residential address—but client wants to use PO Box for other citations...||Citations||3|