Deleted Email and Subsequent Deleted GMB Page

[Jason_Parks1]

Hi There,

We're working with a business who deleted an employees email when he was terminated. This former employee is the one who had ownership of their GMB page. This subsequently deleted their GMB page.

If we were to restore this past employees email, would the Google My Business page return? Or are they out of luck and have to start from scratch?

Any advice would be much appreciated.

 

[Colan Nielsen]

Hi Jason, that seems odd that the GMB page would be deleted. Can you share the business details so I can take a look?

 

[freerunr]

This sounds similar to something @Phil Rozek wrote about last week. In his scenario, it was an account tied to Google Workspace (formerly G Suite) that was deleted: What to Do If You Lost All Your Google Reviews after Accidentally Deleting Your GMB Page | Local Visibility System

@Jason_Parks1 Do you know if they're using Google Workspace?

 

[Jason_Parks1]

Hi Kerry: Yes, it was tied to Google Workspace.

There was an employee who was terminated. The company deleted his Gmail account (tied to workspace). The former employee was the admin of the GMB page. This subsequently deleted the GMB page.

I reached out to GMB support and they said there was nothing that could be done to restore the page, unfortunately.

 

[Phil Rozek]

@Jason_Parks1, you're out of luck in getting the old GMB page back. But, as I wrote, the good news is you can get the reviews back if you create a new GMB page and then ask support to exhume the old page's reviews.

 

[Scott ClientClicks]

I have a client with this situation too....old G Workspace email account deleted that was the main admin for the GMB page. This is an interesting loophole for clients who might want to divest themselves of a GMB with bad reviews and start fresh. I wonder what would happen if someone tried to do that? Would G recognize that there's an old deleted GMB and automatically restore those 1 stars?